Jack Leitch Email & Phone Number

Greater Cambridge Area

Driving business growth by leveraging deep technical expertise in GxP regulations and SaaS-based data archiving solutions. I collaborate closely with clients across life sciences, higher education, and heritage sectors, delivering tailored product demonstrations and leading Proof of Concepts (PoCs) that address specific needs.Client Engagement: • Partner with sales teams to guide technical discussions, qualify leads, and build relationships with key stakeholders.• Lead the development and execution of Proof of Concepts (PoCs), demonstrating the effectiveness and feasibility of our solutions in client environments.• Deliver tailored, impactful product demonstrations that address the specific needs and pain points of prospective clients, highlighting the value proposition and unique selling points of our solutions.RFP Responses: • Craft compelling RFP submissions, ensuring alignment with client needs and regulatory requirements.• Apply our solutions to diverse sectors by understanding the unique data archiving and preservation needs across different industries, including heritage preservation and higher education.Technical Expertise: Advise on REST API integration and compliance standards, ensuring our solutions meet market demands.Collaboration: Work closely with the product development team to integrate client feedback into product enhancements, and conduct training sessions for internal teams to ensure a deep understanding of our solutions’ technical aspects.Market Positioning: Stay informed on industry trends and collaborate with marketing to position our solutions effectively.

Cambridge, England, United Kingdom

Led EMEA FAS commercial activities with customer support, training, presentations/ trials for prospects, and onboarding.Personally onboarded and supported over 30 customers, recognising a value of £2M in revenue, as well as driving projects in key accounts representing an additional £3M.Collected feedback from the field and engaged with customers to steer product development, including the review of over 400 tickets to best prioritise and plan the product roadmap with product owners.Acting customer liaison for specific projects to ensure customer satisfaction. Consistently achieved a >95% customer satisfaction score.Produced training/ promotional documents and videos to enable success and uptake.Lead UAT testing of new releases and ensuring that all relevant FAS processes and documents are kept up to date.Support, including troubleshooting customer issues and ensuring these are resolved within specified times, full onboarding support (including customer specific project set-up) and providing support and assistance to the sales team with customer meetings and queries (including ROMs).Was involved with many teams across the business to ensure customer feedback is considered with roadmap planning, providing my experience from the field to help steer product development, and troubleshooting and ensuring success of customer installs. Facilitated a feedback loop between teams, especially with large, customer focused projects.

Watford, United Kingdom

Providing customer support and training for Bio-Rad's Infectious Diseases and Clinical Immunology Customers.Covering the UK South.My role includes:- Specialist instrument training and support, including installation and validation of assays- Customer support for assay troubleshooting and stock/ ordering- Customer presentations and information, including instrument demonstrations and attending professional events- Instrument/ assay validation- Providing in-house support for account managers and customer service, where required- Working with the sales team to develop new business opportunities and to maintain current business relationships, utilizing specialist knowledge to educate and support customers

Clinical Immunology

Worked as a Specialist Biomedical Scientist in the Clinical Immunology laboratory at Addenbrooke's.My role included testing patient samples for a variety of autoimmune conditions, lymphocyte panels, vaccine response, monoclonal gammopathies and acute phase proteins, rotating through several specialist sections (including autoimmune serology, protein immunology and cellular immunology). I have been competency assessed to run a variety of automated assays on several different analysers and am competent to perform many manual techniques and assays. These included EIA/ FIA, protein electrophoresis, nephelometry, flow cytometry, multiplex bead assays and fluorescent slide reading. I also took part in lone working for weekend and late shifts.I developed my technical knowledge in this role, including maintaining and troubleshooting the automated systems in the laboratory, as well as running a validating quality controls and calibrators to ensure the results obtained are accurate and reportable, whilst adhering to strict turnaround times and prioritising urgent work. Many assays were only run once per week so it was essential for me to assess current workflow and plan when to do batch assays during the week so that KPI's were regularly met.I further developed my skills in the following areas:• Preparing, reading and reporting slides for fluorescent microscopy.• Preparing, reading and reporting ELISA plates via manual and automated methods.• Preparing, staining and gating samples for lymphocyte subset investigations, monitoring HIV, neutrophil function tests and lymphocyte function tests.• Preparing work batches for routine capillary electrophoresis, gating electropherograms, performing manual gels.• Calibrating and quality controlling methods.• Providing training and support to students and trainees.• Helping with the transition of the laboratory to ISO:15189 standards.• Understanding the laboratory testing algorithm for reflex testing

Exeter, United Kingdom

As a newly registered biomedical scientist I am developing myself professionally so that I can utilise the skills I developed as an MTO, with regard to the running of the lab and specimen processing. My goal is to become competency assessed in my training so that I can work autonomously and engage in the laboratory shift patterns.By becoming a BMS I am more responsible for the work I produce and will be able to validate patient results. As such I need to be able to troubleshoot errors and work in a logical manner to adhere to turn around times in a busy pathology laboratory.Progressed from Band 2 MLA to Band 5 Biomedical scientist whilst in this role, rotating through Blood Transfusion, Haematology and Clinical Immunology.Blood Transfusion:Main duties involved analysing patient samples to obtain a forward and reverse blood group and to ascertain antibody status, performing antibody panels to identify probable antibodies and to issue compatible blood to patients.As part of this I was involved in stock rotation, including blood stocks and reagents, booking in samples and checking quality control systems (such as temperature monitoring and analyser controls).Haematology:Running FBC analysers and dealing with anomalous results, reading blood films and thick/ thin films for blood parasites and ensuring samples did not fall past their turnaround times. Was training in blood film morphology with regards to identifying haematological malignancies and was able to identify blasts and abnormal red and white cells in blood films. From training received alongside digital morphology cases was able to identify some reactive changes in the blood film as well as blood parasites, such as malaria strains.Was also involved in running coagulation assays for clotting deficiencies as well as individual factor assays.

Exeter, United Kingdom

As an MTO it is my job to ensure that all samples are labelled and put in for their correct tests. I am involved in the daily maintainence of the laboratory and ordering new blood stock and consumable stock for the lab. The role also involves taking telephone requests and using my professional judgement to best recommend a strategy for a patient and to flag any anomalies.I work in the HIT (Haematology, Immunology, Transfusion) laboratories. Whilst working as an MTO I used my rotation in the laboratory to complete the IBMS portfolio to achieve the certificate of competence. In doing so I took on more of a trainee biomedical scientist role and was therefore involved in quality control, auditing, producing manual results and following up samples for further testing.

Portsmouth, United Kingdom

I have achieved an Upper Second Class Honours degree in Biomedical Science BSc (Hons).The degree has involved many core subjects that covered a wide range of skills. These included practical laboratory work, working as a professional and many theory based projects.

Biomedical Science Bsc (Hons), Biological And Biomedical Sciences, Second Class Honours (Upper Division)

Activities and Societies: UoP Tchoukball, UoP Squash Chemistry for Biomedical Scientists Computing, mathematics and laboratory skills.

Ibms Specialist Diploma, Clinical Immunology, Pass - No Recommendations

Completed the portfolio, covering the following sections: Rheumatological Diseases Gastrointestinal Diseases Renal Disease Neurological.

A Levels, Science, B,C,D,D

Studied Psychology, Biology, Chemistry and General studies. Also obtained a D at AS Physics.