Jasmeet Kaur Email and Phone Number

--Specializes in advanced Mac OS and computer systems technical support, with a strong focus on networking and password security.--Leads and mentors a team of Level 1 support advisors.--Skilled at diagnosing and resolving complex technical problems, reducing downtime, and enhancing user productivity.--Promotes and implements best practices within the team to improve service delivery and technical expertise.--Consistently achieves high customer satisfaction scores by providing clear, empathetic, and customized support, with a strong first-call resolution rate.

-Actively builds technical and problem-solving skills in a dynamic, technology-focused setting.-Manages an average of 25 customer calls per day, focusing on efficient troubleshooting for smartphones, tablets, and computer products.-Adjusts communication approaches to suit various customer needs, applying in-depth technical knowledge without sacrificing service quality.

Volunteered as a dedicated UPSC coach, providing comprehensive guidance to 100+ aspirants preparing for UPSC exams online, resulting in a 75% increase in pass rates compared to the previous year.Designed and delivered interactive sessions covering key UPSC subjects, study strategies, and interview techniques, leading to 100+ participants reporting increased confidence and readiness.Collaborated with fellow volunteers to strategize and execute 10+ educational events, positively impacting 1000+ students from diverse backgrounds.

User Support: Provide front-line support to end-users, addressing their technical issues and inquiries.Ticket Management: Log and manage support tickets, ensuring accurate and detailed documentation of user issues, Prioritize and categorize tickets based on urgency and impact.Remote Assistance: Provide remote assistance to users, guiding them through troubleshooting steps and resolving issues remotely.User Account Management: Assist with user account creation, modification, and termination(Active Directory) and ensure proper access permissions and security protocols are followed.Customer Service: Provide excellent customer service by being approachable, responsive, and maintaining a positive attitude.

 Deliver engaging lectures and conduct hands-on labs and practical exercises to reinforce theoretical concepts using Packet Tracer.Foster security awareness among students, emphasizing the importance of cybersecurity, security threats and vulnerabilities in modern organizations.