Jasmine Averette Email & Phone Number

• Handle member inquiries and provide resolution to problems that may require additional escalation.
• Assist the claims department by conducting brief, structured interviews with claimants to collectpertinent information needed.
• Accurately record all gathered information in the claims management system.
• Exhibit strong communication and collaborative qualities.
• Follow appropriate procedures to approve and process reinstatement forms within guidelines.
• Enroll members in coverage as opportunities are presented.

• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Managed 30+ customer accounts on a daily basis through CRM software.
• Assisted business owners with signing up for advertising services/making changes to their advertisingbudget.
• Navigated through Salesforce database to properly document business owner concerns.
• Assisted delinquency department by contacting business owners regarding their past due accounts.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Assisted family members of deceased Wells Fargo account owners with handling financial affairs.
• Served as an advocate for family members and/or personal representatives for deceased customers.
• Led branch bankers through the steps to secure all customer accounts.
• Performed necessary steps to handle any immediate needs on behalf of the deceased customer.
• Actively communicated with empathy during highly stressful and sensitive situations.
• Updated all necessary information and notes in Wells Fargo case management system.

Charlotte, North Carolina Area

• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Provided customers with product information and answered inquiries to provide top-quality service.
• Handled high volume of inbound calls per shift.
• Utilized sales techniques to build customer interest and close sales.
• Properly documented potential customer information in Allstate's CRM database.
• Successfully completed the required Property and Casualty insurance state exam after 40 hours ofextensive training.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Student Association of Sociology, Lambda Theta Alpha Latin Sorority, Incorporated.Minored in Child and Family.

General Studies

Activities and Societies: Chorus

General Studies