Jasmine Averette Email & Phone Number

• Handle member inquiries and provide resolution to problems that may require additional escalation.• Assist the claims department by conducting brief, structured interviews with claimants to collectpertinent information needed.• Accurately record all gathered information in the claims management system.• Exhibit strong communication and collaborative qualities.• Follow appropriate procedures to approve and process reinstatement forms within guidelines.• Enroll members in coverage as opportunities are presented.• Assist management in the receipt and resolution of insured’s and member complaints.• Transfer and/or redirect members to other AAA Life Insurance departments and contacts whennecessary.

• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.• Managed 30+ customer accounts on a daily basis through CRM software.• Assisted business owners with signing up for advertising services/making changes to their advertisingbudget.• Navigated through Salesforce database to properly document business owner concerns.• Assisted delinquency department by contacting business owners regarding their past due accounts.• Successfully managed budgets and allocated resources to maximize productivity and profitability.• Established strong relationships with key customers, resulting in increased customer loyalty.• Monitored customer progress and addressed customer inquiries with timely and accurate updates.

• Assisted family members of deceased Wells Fargo account owners with handling financial affairs.• Served as an advocate for family members and/or personal representatives for deceased customers.• Led branch bankers through the steps to secure all customer accounts.• Performed necessary steps to handle any immediate needs on behalf of the deceased customer.• Actively communicated with empathy during highly stressful and sensitive situations.• Updated all necessary information and notes in Wells Fargo case management system.• Collaborated across departments and levels of management to gain consensus on proceduraldocumentation.

Charlotte, North Carolina Area

• Asked relevant questions to assist customers with selecting needed or requested products and services.• Provided customers with product information and answered inquiries to provide top-quality service.• Handled high volume of inbound calls per shift.• Utilized sales techniques to build customer interest and close sales.• Properly documented potential customer information in Allstate's CRM database.• Successfully completed the required Property and Casualty insurance state exam after 40 hours ofextensive training.• Developed extensive knowledge of products and services to better assist customers.

Bachelor Of Arts (B.A.), Sociology

Activities and Societies: Student Association of Sociology, Lambda Theta Alpha Latin Sorority, Incorporated.Minored in Child and Family.

General Studies

Activities and Societies: Chorus

General Studies