Provide exceptional and professional customer service to customers while receiving inbound callsSuccessfully handle customer request, inquiries, and complaintsUtilize tools and resources to achieve first call resolutionProcess service orders, payment arrangements, Billing Issues, and OutsgesDe-escalate situations involving dissatisfied customer, offering patient assistance

Providing customer support via telephone, e-mail, voice chat or in-personInforming customers about products and servicesResponding to customer questionsResolving customer complaintsSuggesting solutions for common problemsPreparing documents and reportsUpdating customer databaseTraining new customer service agentsCollaborating with the management teamImproving overall customer experience!

I am a Phone Banker I handle inquiries and concerns in order to eliminate the need for clients to travel to the bank in person. I usually deal with customer concerns as far as deposits, payments, withdrawals, transactions, credit card payments. Evaluating customers eligibility for financial loans, credit limit increases, and grants.

Assisting Customers with customer service, and finding resolutions to the customers problem, Taking orders, Bill Pay, Upgrading devices, Processing Warranty Claims.Open new accounts, and Start new services, and enlightening the customer about sells and merchandise.

Receiving and verifying the accuracy and authenticity of prescriptionsCalculateing the price of prescriptionsReviewing and recording patient information with their prescriptionStocking the pharmacy with inventoryProviding instructions to educate people on the correct way to take their medicineSupporting the Pharmacist in the daily operation of the pharmacyProtecting employees and patients by adhering to infection-control protocols and policiesDisbursing completed and confirmed prescriptions to patientsAnswering incoming calls and fielding patient questionsMaintaining a clean and safe pharmacy by complying with regulations, rules and procedures

Greet customers, process orders, open accounts, tell customers about new merchandise and sells, and process returns.