Jasmine Cox Email and Phone Number

● Oversee and manage end-to-end sales cycle, from prospecting clients to securing deals, formultiple divisions.● Prospect, develop, and build sales pipelines with sales department representatives throughcustomer calls, follow-ups, customer support, and relationship building.● Plan, execute and close leads, contribute to the company's strategic objectives, and successfullyincreased client pool.● Provide continuous and frequent after-sales support to clients to enhance customer's success.● Collaborate with customer success department to ensure sustainable account growththroughout customer journey.● Build long-term strategic relationships with clients and expand business reach.

●Provided exceptional customer service through effective and timely resolution of variouscustomer inquiries and concerns● Built customer loyalty and value through effective account management● Met department productivity and quality standards● Approach each call with a can do mindset and treat each customer with respect, courtesy, and agenuine desire to help.● Troubleshoot Iphones, Androids, and tablets via Logmein and software steps

● Answer high volume incoming calls regarding claims and inquiries● Meet daily, monthly and weekly inbound call goals and other key metrics● Maximize sales opportunities on every call● Utilize Facebook, Instagram, and LinkedIn● Ensure the highest level of customer service is delivered on each and every call● Stay current on product and service options, terms, and conditions and value propositions● Document customer profiles with proper customer notations● Meet all Productivity, Quality and Efficiency, standards set forth by leadership● Use and maintain MS Excel worksheets to track productivity and completion of products andassigned task● Handle contractor calls into the contact center and approve or deny customer claims● Handle internal escalations from customers● Maintain customer records by reviewing case notes and following up accordingly● Stay up to date with job knowledge by participating in educational opportunities within thecompany● Use my knowledge and experience to assess customers and build a plan to best position towarda resolution● Assist customers in regards to major home emergency issues● Set up claims for home visits by external contractors● Notate customer concerns utilizing word, excel, and in-house software