• Answered inbound calls • Enrolled patients in copay assistance • Transferred calls to different departments (nursing support, patient support specialists, pharmacies, ie. CVS, Optum, etc., McKesson, and other outside resources) • Worked in Ibond system (Salesforce) • Verified patients insurance through welcome call process • Went over previous medication history with patients • Ordered medical devices • Ordered other products (Journals etc.) • Utilized Microsoft Teams • Assist with copay assistance claims • Communicated the process of how to retrieve the medication to the patient and family members • Updated patient profile (address, name, email and phone numbers) • Communicated with doctors offices, pharmacist and patients daily • Obtained consent from patients • Assisted patients with scheduling delivery for medication

•Took patients vitals such as blood pressure, weight, temperature•Triaging patients•Taking vitals•Giving injections (i.e. aranesp, procrit, b 12, PPD, Influenza etc.)•Urinalysis• EKG•Ear lavage•Pain scale questions•Hemoglobin A1c•Glucose monitors•INR•Sending labs

•Took patients vitals such as blood pressure, weight, temperature•Performed Tympanograms•Stocked rooms•Answer Phones , Faxing•Scanned in Medical records•Sending patients out for home sleep studies/ sending out RX’s for CPAP machine and supplies• Prepared patients for doctor and physician assistant by spraying a topical anesthetic and decongestant intonasal cavity•Handled flexible and rigid scopes• Sanitized instruments in autoclave•Sending biopsy and cultures to Labcorp and Ameripath•Made sure patients information in their chart was up todate and correct• Assisted with procedures such as epistasis, dexamethasone injections, restasis injections, botox injections,septal swells, kenalog injections etc.•Entered patient information into MacPractice EMR•Roomed patients•Retrieve information from hospitals, Doctors offices, Clinics and Insurance companies •Schedule appointments•Completed prior authorizations for medications•Approved and denied medication refill request•Sent refills into pharmacy’s via phone and e-prescribe•Ensure patient privacy with HIPAA regulations• Used correct ICD 10 codes

•Entered patient information into a EMR system(Drchrono)•Made sure patients information in their chart was up to date and correct•Used varies medical equipment (body composition analyzer•Billing•Sold company products to patients•Inventory•Filed patients’ medical records•Called in to labs such as Quest, Labcorp etc. for patients’ lab work