Jasmine Simms Email and Phone Number

• Performs thorough research to gather relevant facts to respond to qualified written requests.• Utilizes root cause analysis to determine root cause of error in order to identify the appropriate solutions.• Rapidly assimilates a range of complex information to make decisions in accordance with regulatory requirements and/or service level agreements with clients, while maintaining one of the highest quality scores in the department.• Responsible for providing written and verbal resolution to client.• Effectively handles competing demands ensuring key priorities and deadlines are met through organization and time management.• Applies effective de-escalation skills such as active listening, empathic responding, and problem-solving techniques to create an exceptional experience for clients and business partners.• Serving as a first point contact Liaison for legal matters, business partners, and homeowners.• Conducting conflict resolution support with extensive investigation and follow up procedures.

• Succeeded with Complaint handling and conflict resolution.• Conducted store inventories once per quarter.• Trained and developed new associates on POS system and key sales tactics.• Increased profits through effective sales training and troubleshooting profit loss areas.• Planned budgets and authorized payments and merchandise returns.• Merchandise pricing, corrections, ordering and replenishment.• Delegated employees to specific duties to best meet the needs of the store.• Provided exceptional customer service to a variety of customers representing the Wawa brand and core values• Informed and helped Customers about current promotions and food recommendations.• Supervised the food service area during various busy shifts maintaining a fast, safe and efficient work settings• Managed the storefront during various shifts such as 1st, 2nd and 3rd shift.• Held sensitive conversations with associates in regard to job performance.