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Jasmine Thomas Email & Phone Number
Incident Management Product Owner
at
RTX
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Incident Management Product Owner
Location
United States, United States, United States
Who is Jasmine Thomas? Overview
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Quick answer
Jasmine Thomas is listed as Incident Management Product Owner at RTX, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Jasmine Thomas.
Jasmine Thomas previously worked as Change Enablement Manager at Rtx and Business Analyst at Cvs Health. Jasmine Thomas holds Bachelor Of Technology - Btech, Electronics And Communications Engineering from Srm University.
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Email format at RTX
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RTX
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Profile bio
About Jasmine Thomas
Extensive experience in executing processes enterprise-wide across multiple sectors, including Aerospace, Telecommunications and Information Technology. Proven expertise in business analytics and passion for continuous service improvement and data research. Diverse background in managing a range of responsibilities, from requirements gathering, designing and implementation with quality. History of fostering efficiency to meet stakeholder requirements and management goals and objectives.
Current workplace
Jasmine Thomas's current company
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10 roles
Jasmine Thomas work experience
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Incident Management Product Owner
Current
Oct 2024 - Present
Change Enablement Manager
Apr 2024 - Oct 2024
Business Analyst
Jan 2024 - Mar 2024
Manager- Incident & Problem Management Process Co-Owner
Established and governed processes for enterprise services and ensured alignment to taxonomy of products in ServiceNow leading to improved efficiency. Managed processes adhering to industry standards, allowing teams to operate with compliance and quality throughout the lifecycle of application services.- Co-owned, managed and governed Incident and Problem.
Jan 2022 - Sep 2023
Incident & Problem Management Process Analyst
- Assisted in establishing governance of Incident and Problem Management Process.- Managed processes for stakeholders by providing innovative solutions, best practices, support data and analyzed current state to ensure continuous service improvement.- Managed a team of data governance specialists to keep data and processes under compliance.- Collaborated.
Apr 2021 - Dec 2021
Major Incident Manager & Problem Manager
- Managed critical incident bridges to restore services along with support teams, service owners, stakeholders, and leadership.- Documented and tracked timeline of events that occurred during Incident resolution to support future investigations.- Communicated critical notifications within allocated time to Business Units, stakeholders and leadership..
Aug 2019 - Apr 2021
Outage Event Specialist
- Leadership role within Communications Desk responsible for managing critical and urgent events by driving major incident management calls to support restoration of infrastructure services with significant impact to customers.- Coordinated escalation process, participated in leadership calls, technical discussions, maintained a sense of urgency throughout.
Oct 2017 - Jul 2019
Major Incident Manager - Shift Lead
- Managed critical severity issues, bridge calls for effective coordination and escalation towards service restoration that minimized the impact on business operations, following Incident Management process cycle per ITIL standards.- Managed the team as Subject Matter Expert (SME), provided on-call support to L1 members, and operated as single point of.
Oct 2014 - Jul 2017
Client Technical Associate
Feb 2013 - Sep 2014
2 education records
Jasmine Thomas education
Bachelor Of Technology - Btech, Electronics And Communications Engineering
Post Graduate Diploma In Management, Human Resources Management And Services
FAQ
Frequently asked questions about Jasmine Thomas
Quick answers generated from the profile data available on this page.
What company does Jasmine Thomas work for?
Jasmine Thomas works for RTX.
What is Jasmine Thomas's role at RTX?
Jasmine Thomas is listed as Incident Management Product Owner at RTX.
Where is Jasmine Thomas based?
Jasmine Thomas is based in United States, United States, United States while working with RTX.
What companies has Jasmine Thomas worked for?
Jasmine Thomas has worked for Rtx, Cvs Health, Charter Communications, Ntt Data, Inc., and Ntt Data Services.
How can I contact Jasmine Thomas?
You can use AeroLeads to view verified contact signals for Jasmine Thomas at RTX, including work email, phone, and LinkedIn data when available.
What schools did Jasmine Thomas attend?
Jasmine Thomas holds Bachelor Of Technology - Btech, Electronics And Communications Engineering from Srm University.
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