Jasmine Bailey Email & Phone Number

•Patient Experience Ambassador.•Verify patient insurance coverage and eligibility for services.•Schedule appointments for patients with specialist providers and follow up to ensure that appointments were attended and care was received.•Manage multiple referral databases of 1000+ patients.•Maintain detailed and accurate records of patient appointments, cancellation and rescheduled, effectively managing appointment waitlists and reducing appointment no show rate by 10%.

Bensenville, Illinois, United States

•Utilized strong communication skills to effectively communicate complex medical and insurance information to patients.•Analyzed customer feedback and identified key areas for improvement in the order fulfillment process, resulting in a 20% reduction in customer complaints.•Developed and implemented data tracking systems to monitor customer service metrics and identify trends.•Maintained patient records and tracking order status, reducing order processing times by 15%.

Elmhurst, Illinois, United States

•Provided exceptional customer service to patients and healthcare providers, managing a high volume of inbound calls and emails and communicating complex medical and insurance information in a clear and concise manner.•Utilized EPIC reporting tools to track patient metrics, identify trends, and make data-driven recommendations for process improvements.•Developed and maintained detailed records of patient appointments, cancellations, and reschedules, utilizing data management techniques to ensure accuracy and accessibility.

Lombard, Il

•Developed and executed recruitment strategies to attract top talent for nursing agency.•Built and maintained relationships with clients to assess staffing needs and provide appropriate staffing solutions.•Analyzed recruitment data to identify trends and opportunities for improvement in recruitment processes and candidate sourcing.•Developed and implemented initiatives to enhance employee engagement and retention, resulting in a 98% employee retention rate.