- Acted as primary point of contact of clients , addressing service requests and inquiries- Scheduled and coordinated appointments based on client preference- Conducted follow-up calls to gather feedback and ensure customer satisfaction- Making and sending daily reports of bookings and company revenue to administration- Creating invoices and processing payments- Utilizing dispatching software to track vehicles and monitoring routes- Provided ongoing support and mentorship to 5 new hires in company

- Handle 50+ customer interactions per day through Zendesk, giving detailed, personalized, friendly and politeservice to ensure customer relations- Memorized all company products and services to be able to answer all customer questions quickly and efficiently,and educate them about company's products.- Assist customers with the credit card account managements, including processing phone payments and reviewing features of their account- Closely review dispute documentation and submit if all applicable information required by Mastercard regulations has been met- Troubleshoot account problems and submitting request on behalf of the customers

- Installed, configured and maintained computer systems, printers and other peripherals- Assisted users with account management, password resets and access permissions- Diagnosing and resolving hardware and software issues- Provided Technical Support in office from WiFi issues to technical support as a support provider- Diagnosed and resolved issues related to audio/video equipment, ensure minimal downtime during events