- Charged with end-to-end oversight of recruitment process of installation subcontractors. Fulfilled HR duties, including screening, coaching, and hiring for efficient scheduling, clear communication, and timely completion of projects.- Led, managed, and organized various functions in the San Antonio region to ensure smooth processes throughout. - Collected, evaluated, and analyzed existing data. Accurately maintained and reported on revenue, projecting future financial performance based on daily activities and events.- Conducted, analysed, and reviewed performance reviews for 50+ team members. Pinpointed key areas of improvement, assessing individual strengths and providing comprehensive feedback to boost productivity.- Maintained 60% customer satisfaction levels by diligently monitoring resolving 1400+ customer complaints or warranty requests daily.

• Upheld high standards of customer service, developing amicable connections with 40+ clients daily to increase customer satisfaction rates, exceeding customer service targets by 40% in June 2020.   • Faced with multiple customer complaints and leveraged historical expertise in conflict resolution strategy to follow up and resolve all such inquiries, completing customer feedback reports for company reference. • Managed 150+ customer accounts, analyzing and communicating clearly to customer determine requirements, schedule appointments, and review account activities, upholding operational efficiency throughout tenure. • Handled a volume of 80+ emails, inbound calls, and outbound calls daily, actively listening to resolve 100% of customer queries, including, but not limited to, order inquiries and billing issues.

• Maintained team productivity by driving a disciplined standard of service and operational procedure, pinpointing potential within team member processes to ensure achievement of weekly and monthly targets. • Conversed with upper management on a weekly basis, reporting trends in customer concerns and common inquires. Introduced and promoted 4+ strategies that improved overall customer experience. • Delivered high standards of customer service, developing amicable connections with 100+ clients daily to increase customer satisfaction rates, exceeding customer service targets by 20% in April 2020.   • Faced with multiple customer complaints and leveraged historical expertise in conflict resolution strategy to follow up and resolve all such inquiries, completing customer feedback reports for company reference. • Managed 150+ customer accounts, analyzing and communicating clearly to customer determine requirements, schedule appointments, and review account activities, upholding operational efficiency throughout tenure. • Handled a volume of 80+ emails, inbound calls, and outbound calls daily, actively listening to resolve 100% of customer queries, including, but not limited to, order inquiries and billing issues

• Promoted positive customer experiences by engaging in clear communication with 70+ clients daily via various channels (phone, email, face-to-face meetings, and online outlets), proficiently investigating and resolving various inquiries. Exceeded sales quotas by 35% throughout 1-year tenure span.

• Undertook responsibility for caring for 50+ horses, administering medications such as preventative shots and keeping comprehensive records to ensure correct dosage and track treatment response. • Leveraged equine expertise to led informative training sessions, educating 30+ clients on advanced horse care protocols and riding skills. Demonstrating practices and closely coaching clients to advance abilities.

• Utilized extensive knowledge of livestock care practices to effectively carry out barn operations, appropriately allocating various resources to ensure the utmost efficiency of everyday barn functions. • Understood and promoted 100% compliance with workplace safety and maintenance protocols, proactively identifying potential safety risks and areas in need of immediate attention. • Completed administrative duties as required including, but not limited to, answering phone calls, sorting and replying to e-mails, and handling any inquiries regarding the business.

• Conceptualized and developed 30+ innovative presentations implemented by the Office of Admissions centered on marketing executive support programs to potential clients.• Controlled market product launch operational procedures including, but not limited to, public relations activities, direct mail marketing, email campaigns, as well as arranging tradeshow set up processes.• Generated 3 weekly newsletters during 2008, utilizing proficiencies with WordPress software and email marketing campaign strategy to maintain clients and supporter responsiveness.