Jasmine Moss Email & Phone Number

South Carolina, United States

United States

• Provided exceptional customer service to PNC credit card holders by answering inquiries, resolving issues, and providing guidance on credit card usage and benefits.
• Utilized various systems and tools to research and resolve customer inquiries and complaints, including billing discrepancies, fraud claims, and account disputes.
• Actively promoted PC's credit card products and services to customers through cross-selling and up- selling techniques.
• Maintained accurate records of customer interactions and transactions in PNC's computer systems.
• Collaborated with other departments and teams within PNC to ensure efficient and effective resolution of customerissues.
• Consistently met or exceeded performance metrics related to customer satisfaction, call quality, and sales targets.

South Carolina, United States

• Worked with borrowers at risk of default on their auto loans to explore alternatives to foreclosure or repossession.
• Reviewed loan applications and assessed borrower financial situations to determine eligibility for loan modifications or repayment plans.
• Negotiated with borrowers to develop payment plans that were feasible and sustainable based on their financial situations.
• Maintained a thorough understanding of state and federal laws related to lending and collections.
• Demonstrated excellent communication and customer service skills in all interactions with borrowers.
• Collaborated with other departments within the organization to ensure a seamless and efficient loss mitigation process.

United States

• Provided exceptional customer service to clients via phone, email, and chat.
• Resolved customer inquiries in a timely and professional manner, ensuring customer satisfaction.
• Demonstrated expert knowledge of products and services offered by clients and effectively communicated this information to customers.
• Maintained accurate and detailed records of customer interactions and transactions.
• Contributed to a positive team environment by collaborating with colleagues and sharing knowledge and expertise.
• Achieved and exceeded performance metrics, including customer satisfaction ratings and call handling times.

United States

• Provided technical assistance and support to Amazon customers via phone, email, and chat in a fast- paced, high-volume environment.
• Diagnosed and resolved a wide range of technical issues related to Amazon's products and services, including Echo devices, Fire TV, Kindle, and Prime Video.
• Utilized various tools and systems to research and troubleshoot customer issues, including knowledge bases, diagnostic software, and remote access tools.
• Documented customer interactions and solutions accurately and thoroughly in Amazon's ticketing and CRM systems.
• Collaborated with other departments and teams within Amazon to ensure prompt and effective resolution of customer issues.
• Consistently met or exceeded performance metrics related to customer satisfaction, call quality, a productivity.