Operations Supervisor
CurrentWorks directly with the Ops Manager and Security Supervisor to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of Music Hall amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Keep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalatesResponsible for completing incident reports and collecting witness statementsAssist MOD with all ejection logs and incident reports