Jasmine Lewis Email & Phone Number

Fostered a culture of workplace safety by enforcing safety procedures, proactively addressing hazards, and holding the team accountable, ensuring a secure environment.Solved complex problems and prioritized tasks across multiple business areas, executing store strategies aligned with the store director’s vision to achieve sales goals while maintaining a superior guest experience.Collaborated with store leadership to influence sales performance and optimize workload distribution, using… Show more Fostered a culture of workplace safety by enforcing safety procedures, proactively addressing hazards, and holding the team accountable, ensuring a secure environment.Solved complex problems and prioritized tasks across multiple business areas, executing store strategies aligned with the store director’s vision to achieve sales goals while maintaining a superior guest experience.Collaborated with store leadership to influence sales performance and optimize workload distribution, using daily check-ins, check-outs, and leadership meetings as key connection points.Set clear goals and expectations, holding team members accountable, and partnering with leaders to provide performance feedback and drive continuous improvement.Led team onboarding and development, identifying skill gaps and providing targeted coaching to enhance team capabilities.Utilized business planning tools to communicate priorities and share business updates with store leadership, aligning efforts with broader business objectives.Took decisive action to meet performance goals, consistently preparing the store for next-day success.Evaluated and recommended candidates for open positions, building and developing a guest-centric team that contributes to overall store success. Show less

Negotiated and Settled Auto Claims: Evaluated evidence and negotiated settlements between claimants and State Farm, ensuring fair outcomes while safeguarding company interests.Policy and Legal Interpretation: Applied auto insurance policies and state laws to accurately determine claims payouts, ensuring compliance and fairness.Customer Advocacy: Represented State Farm in settlement discussions with dissatisfied claimants, consistently finding mutually beneficial solutions.Process… Show more Negotiated and Settled Auto Claims: Evaluated evidence and negotiated settlements between claimants and State Farm, ensuring fair outcomes while safeguarding company interests.Policy and Legal Interpretation: Applied auto insurance policies and state laws to accurately determine claims payouts, ensuring compliance and fairness.Customer Advocacy: Represented State Farm in settlement discussions with dissatisfied claimants, consistently finding mutually beneficial solutions.Process Improvement: Collaborated with fellow claims specialists to enhance processes, improving accuracy and efficiency in claim handling.Clear Communication: Educated customers and agents on insurance policies and procedures, simplifying complex terms for better understanding.Interpreted application of auto policies and applicable state laws to situations presented by claimants and determined the fair amount owed to customers. Represented State Farm when discussing settlements with dissatisfied claimants and routinely collaborated to create a solution would benefit both parties while also protecting State Farm interests. Collaborated with other claims specialist to review current processes and design solutions to better assist customers and improve the accuracy and efficiency of claim handling.Advised customers and agents of insurance process and terms in easy to understand format. Show less

Bloomington/Normal, Illinois Area

Operational Improvement: Collaborated with management to assess operational strengths and weaknesses, implementing solutions to enhance existing processes and develop new ones.Team Mentorship: Guided team members in Menards’ policies, sales techniques, and product knowledge, resulting in improved department sales and enhanced Guest Service.Customer Relationship Management: Successfully negotiated resolutions with dissatisfied Guests, restoring and maintaining positive business… Show more Operational Improvement: Collaborated with management to assess operational strengths and weaknesses, implementing solutions to enhance existing processes and develop new ones.Team Mentorship: Guided team members in Menards’ policies, sales techniques, and product knowledge, resulting in improved department sales and enhanced Guest Service.Customer Relationship Management: Successfully negotiated resolutions with dissatisfied Guests, restoring and maintaining positive business relationships.Sales Leadership: Demonstrated and reinforced Menards’ Great Guest Service standards, inspiring team members to elevate their sales performance.Product Knowledge Expansion: Actively participated in In-Home Training to deepen product knowledge and sharpen Guest Service skills.Process Innovation: Initiated an adaptation of the Grocery Overstock System, increasing visibility of time-sensitive products and boosting sales.Sales Optimization: Analyzed the impact of product placement on sales, leading to strategic adjustments that increased department revenue.Document Management: Managed the creation, maintenance, and organization of essential documents for department operations.Effective Communication: Maintained open communication channels with management and General Office, ensuring smooth department operations and high Guest Service standards.Scheduling Management: Effectively managed team member scheduling, balancing department needs with budget considerations. Show less

Reviewed and addressed inventory concerns, ensuring product availability and accuracy.Assisted guests in finding products that best met their needs, providing personalized recommendations.Delegated tasks effectively to team members, optimizing workflow and efficiency.Collaborated with team members to complete tasks and answer guest inquiries promptly and accurately.

Ikenberry Dining Hall

Leadership and Training: Instructed and mentored new Student Coordinators, effectively onboarding them to their roles and responsibilities.Team Management: Trained and managed a diverse team of up to 40 student workers, ensuring they were proficient in their assigned duties and stations.Compliance and Safety: Enforced rules and regulations for both student workers and dining customers, maintaining a safe and orderly environment.Workforce Optimization: Strategically allocated the… Show more Leadership and Training: Instructed and mentored new Student Coordinators, effectively onboarding them to their roles and responsibilities.Team Management: Trained and managed a diverse team of up to 40 student workers, ensuring they were proficient in their assigned duties and stations.Compliance and Safety: Enforced rules and regulations for both student workers and dining customers, maintaining a safe and orderly environment.Workforce Optimization: Strategically allocated the student workforce based on dining conditions to maximize efficiency and service quality.Operational Excellence: Used independent judgment to maintain well-stocked and clean stations, ensuring smooth dining operations.Customer Engagement: Served as the first point of contact, greeting and checking in customers, and representing the organization to the public.Shift Coordination: Collaborated with other Student Coordinators to manage shift operations, ensuring seamless transitions and high performance during peak hours.Task Delegation: Delegated tasks to a workforce of nearly 40 students during the busiest shifts, ensuring efficient and effective operation.Team Support: Provided assistance to fellow employees and completed tasks beyond assigned duties to support overall team success.Administrative Assistance: Assisted managers with various administrative tasks, contributing to the smooth operation of dining locations.Onboarding Support: Played a key role in the registration and onboarding of new hires, ensuring they were well-integrated into the team. Show less

Managed and optimized clients' social media accounts, driving increased engagement and brand visibility.Developed and executed compelling content strategies tailored to each client, boosting follower growth and interaction.Scheduled and published posts strategically, ensuring consistent and timely content distribution across platforms.Promoted client events and giveaways, leveraging targeted campaigns to maximize participation and reach.

Provided excellent customer service to club members.Assisted in set up and take down of club events and activities.

Prepared shipments for customers.Reviewed shipments for accuracy.

Bachelor'S Of Science In Management - International And Bachelor'S Of Science In Marketing, International Business Administration And Marketing

Activities and Societies: UIUC Kendo Club, National Black MBA Association Undergraduate Chapter, University of Illinois InterVarsity.

High School Degree

Activities and Societies: Normal West Girls Golf Team Normal West Orchestra Fellowship of Christian Athletes Normal West Student Council.