Jasmine Waea Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As an IT Tech and Client Success Specialist at Indeed, I blend technical expertise with client relationship management to drive success in hiring initiatives. I manage and optimize client accounts, ensuring campaigns achieve strategic objectives and maximize return on investment.On the IT front, I diagnose and resolve technical issues, oversee integration setups, and leverage our job aggregation system to position Indeed as the top hiring platform for our clients. I collaborate closely with Product, Operations, Search Quality, and Aggregation teams to troubleshoot issues, streamline processes, and translate client feedback into actionable improvements.Additionally, I play a key role in onboarding new clients, providing comprehensive guidance on account setup and Indeed’s product offerings. Through online presentations, I educate clients on product features and campaign performance, empowering them to leverage Indeed’s solutions effectively for their hiring needs.

As a Customer Care Agent at Greenstone Financial Services, I specialized in providing exceptional customer experiences while managing interactions with clients regarding missed payments or cancellations of their insurance policies. I guided customers through their requests, ensuring they received informed solutions that aligned with their needs and decisions. Upholding strict adherence to compliance and quality standards, I monitored feedback and engagement using listening tools and consistently met key performance indicators (KPIs) to support organizational goals.

Parramatta, New South Wales, Australia

In my role at Commonwealth Bank as an Asset Finance Arrears Specialist, I cultivated strong relationships with business clients to address and support their financial needs effectively. My responsibilities included meticulously organizing and drafting correspondence for guarantors, businesses, and individual clients. I provided crucial assistance to clients experiencing financial hardship and diligently monitored feedback and engagement through listening tools.Additionally, I played a pivotal role in supporting team operations by managing administrative tasks such as voicemail, email, and letter correspondence. Meeting various key performance indicators (KPIs), I ensured compliance and contributed to maintaining high standards of client service and satisfaction.

Sydney, Australia

Responsible for advocating the Westpac brand on social media platforms reflecting the brand's values & identity. Working closely with our marketing teams to drive engagement with existing and new clients and answering enquires via social platforms including Facebook, Twitter & Instagram. In this division we worked closely with our Westpac, St George, Bank of Melbourne & Bank SA clientele.

• Responsible for advocating the Westpac brand on social media platforms (reflecting the brand's values & identity).• Engaging with potential customers and building strong relationships with existing customers.Monitoring feedback and engagement through listening tools.• Minimising Westpac's exposure to financial loss by providing accurate information to customers at all times. • Collaborating with stakeholders at various levels.

As a Business Banker at Westpac Group, I cultivate relationships with potential business clients, offering tailored financial solutions. I collaborate with stakeholders to deliver customized services and meet KPIs related to business acquisition and financial performance. I utilize workflow software to streamline processes and ensure efficient service delivery.

As a General Banker at Westpac Group, I provide personalized banking services to individual clients, focusing on building strong relationships and meeting their financial needs. I monitor feedback through listening tools, facilitate new employee onboarding, and collaborate across teams to enhance customer satisfaction. I navigate a range of operational tasks efficiently to uphold Westpac Group's standards of service excellence.