Jasmine Cox Email & Phone Number

Intentionally develop and coach your team, driving and improving our culture while developing future leadersManage the daily operations of the team, including KPI results and employee satisfactionOversee the identification of trends and knowledge gaps across Service Operations as they are surfaced and drive improvements utilizing a Lean methodologyValidate.

Florida, United States

Manage the design, develop, and oversee an innovative new hire training program featuring interactive modules, continuous improvement-focused knowledge assessments, and hands-on proficiency certifications. This strategic project resulted in a remarkable 33% reduction in new hire training duration, optimizing efficiency and aligning with organizational.

United States

Utilized DMAIC principles to achieve data-driven insights at informed decision-making, taking the lead in cross-functional collaboration to define problems, devise remediation strategies, and conduct comprehensive, long-term root cause analyses.Recognized possibilities for automation, better organization and data collection by utilizing Monday.com, Slack.

Display an exceptional grasp of health plan operational processes, applications, and regulatory mandates by crafting and upholding department policies. Prioritize the safety of all associates by implementing robust procedures to ensure continuous adherence to CMS, State, and Federal guidelines. Furthermore, I've spearheaded the development and execution of.

Melbourne, Florida, United States

Served as a Subject Matter Expert (SME) for various projects including Symkey, UiPath, Provider Refunds, and COB. I played a pivotal role in crafting and assisting with the development of processes and logic paths for Symkey and Support Point. Managed a team I crafted for a department-wide recoupment initiative. In this capacity, I created custom reports.

Melbourne, Florida, United States

• Responsibilities:
• Making the World's Happiest Customer
• Leading the doctor’s office/sales team under the Manager
• Handling process improvements and coaching for metrics
• Selling of Glasses and Contact Lens
• Fixing and Adjustment of Frames

Remote

• Responsibilities
• Make phone calls to Customers
• HealthCare Data Entry
• Front Desk Receptionist
• Insurance Authorization
• Chart Creating and Filling

Palm Bay, Florida

• Responsible
• First Key Under Assistant Manager
• Repeatedly Commented Excellence Customer Service
• Prepared End of Day Deposit
• Receiving Shipments
• Stocking

Melbourne, Florida Area

• Responsible
• First Key Under Assistant Manager
• Repeatedly Commented Excellence Customer Service
• Prepared End of Day Deposit
• Receiving Shipments
• Stocking

Melbourne, Florida Area

• Responsibilities
• Answer customers service questions from calls.
• Aid calling customers with problems and offer products. Accomplishments In my first week all my calls were graded higher than 90%. Skills Used
• High customer service
• Computer operation skills
• Phone operation skills

Melbourne, Florida Area

• Responsibilities
• Seasonal Assistants
• Cashier
• Customer Service

Associate Of Science - As, Computer/Information Technology Administration And Management

Bachelor’S Degree, Computer Information Systems

High School, Business And Art

Activities and Societies: President of Japaneses Club, Manga Anime Society and member of the Interact Club.