Jason Byrd Email & Phone Number

Remote

• Work with Customers to create reports that will best fit the Bank's needs
• Troubleshoot reports that are not functioning
• Assist First tier support with advanced cases
• Assist with new hire setup, training and orientation
• Work with Server Admins to trouble shoot setup and processing issues
• Participated in Business Continuity testing with clients

Bowling Green Area, KY

• Created and managed Bank Conversions, Software Installations and Data Image Conversion projects using Daptiv and Clarity Project Management Software
• Managed projects from the opening phase through completion which included verifying the client contracts, opening the project, assigning tasks, creating timelines and setting expectations with the Client
• Organized meetings and conference calls between Fiserv Technicians, Banking Clients and third-party vendors
• Maintained Client contact through conference calls and email while answering questions and providing updates to the Client from the project opening through the project completion phase
• Created reports for senior management to track completed projects with a breakdown by type including total revenue
• Managed the ordering and supplying of clients with Enterprise Output Manager software through Fiserv Purchase Point system

Bowling Green, Kentucky, United States

• Performed initial remote and onsite training for the Premier Director system including showing clients how to scan, index and archive loan documents, system reports and photo ID’s
• Installed and tested scanning equipment including desktop document, photo ID and electronic SigPad scanners
• Provided remote support and troubleshooting for Premier Director post onsite training

Bowling Green, Kentucky, United States

• Installed and supported new account opening software Business Process Manager for Banking Clients
• Remoted into Servers and PC’s to complete software installs and trouble shoot problems with the client
• Installed, trained and supported Depcon - Enterprise Output Manager report printing software

Bowling Green, Kentucky, United States

• Provided support for Banking Clients with various Technical related issues
• Organized and performed numerous software upgrades for over 60 Banking customers
• Monitored and supported File Delivery/Report Archiving Systems for over 60 Banking customers
• Setup, trained and supported clients on consumer/corporate internet banking products
• Setup, trained and supported clients on query/report creating through eInfosource using MS Access database
• Monitored and supported In House Data Center report viewing and archiving systems

Bowling Green, Kentucky, United States

• Managed jobs for nightly processing of Banking data
• Worked with clients to transmit and receive files
• Organized tape storage and maintained computer hardware systems and equipment