- Established and grew a product development consultancy, providing strategic direction and overseeing the development of innovative tech solutions for over 20 diverse clients.- Collaborated with founders and drove the strategy and execution for launching new products, including an AI-driven tool for digital asset management, significantly enhancing how the Air Force finds, accesses, and uses artifacts for rapid innovation.

As a Product Operations Specialist, facilitated the onboarding of 20 key accounts through virtual demos, email campaigns, and webinars. Introduced a Kanban culture, empowering the team to select and execute weekly growth experiments aligned with departmental OKRs and KPIs. Drafted user stories to support agile development within the engineering team. As a Paid Acquisition Manager, strategized campaigns with a $25,000 monthly ad spend, achieving a 12% CPA and a 15% increase in new signups. Managed ads across Facebook, Google, and Reddit, and used Google Analytics for real-time performance tracking. In Security Operations, handled SOC2 and ISAE 3000 audits, conducted monthly risk evaluations, and ensured compliance. In Customer Success, programmed an Intercom bot that boosted lead data accuracy by 60%.

As part of my Lean Six Sigma Green Belt certification at Florida Hospital, I conducted a detailed analysis of inefficiencies within the Environmental Service (EVS) cleaning process. The project aimed to identify actionable insights to reduce the turnaround time for discharge orders from 230 to 120 minutes. My recommendations were centered on achieving this reduction while also cutting the overall patient discharge turnaround time by 40%, focusing purely on process optimization and efficiency improvements.

At Siemens, I spearheaded the development and management of an innovative internal finance report, identifying potential savings of up to $800,000. This initiative involved:- Acquiring in-depth knowledge of the Global Mobility Service allowance process through collaboration with multiple consultants.- Designing a detailed financial report to accurately predict end-of-year losses, pinpointing discrepancies in allowances provided to corporate expatriates.- Developing a comprehensive database to consolidate lump sum and monthly allowances, enabling the strategic reallocation of funds to correct overpayments among delegates, detailed with precise recalculations.

At HealthFair, I initiated and led a project to introduce new performance metrics in a healthcare call center, resulting in a 20% increase in sales conversions. My approach included:- Conducting a comparative study of top-performing call centers to develop an innovative metric that balances productivity with conversion rates.- Ensuring data integrity by distinguishing raw data from analytical outputs and establishing a framework for repeatable analysis.- Implementing a comprehensive platform that provided management with a holistic view of customer service and sales agent performance, facilitating targeted mentoring for lower performers and recognizing high achievers.

During my internship as a Program Planner at Lockheed Martin, I was responsible for developing an Integrated Master Schedule, encompassing Program Summary Master Schedules with a combined value of $80 million. My key contributions included:- Diligently maintaining the schedule, conducting risk analyses, and resolving issues along the critical path to ensure timely project execution.- Proposing and implementing corrective actions to optimize schedule efficiency, including revisions, manpower reallocations, and adjustments to work requirements.- Significantly improving the efficiency of the internal monthly reporting process by streamlining it from 8 hours to just 2 hours, utilizing Excel VBA for automation.

Conducted commercial maintenance assessments to measure five-year utility cost projection, annual operation/maintenance cost, and capital improvement costs for the NASA launch complex.

As a Software Quality Assurance Specialist at Design Interactive Inc., I developed comprehensive test plans tailored to the sprint requirements of each new project. I implemented Agile QA testing across various platforms, including websites, desktop applications, and Android/iOS apps, utilizing Ranorex Studio Automation. My role involved close collaboration with development, testing, and production teams to devise, publish, and execute robust software quality assurance strategies.