Typefi is the world’s most recommended content layout platform for print, online and mobile. I look after the team that look after our clients and prospects: Typefi's highly regarded customer success team of consultants and engineers and the marketing team. Together we support the selling, implementation and ongoing maintenance of Typefi software to customers around the world.Responsible for the continuous improvement of a fantastic team empowered though progressive management principles. This includes the design of a quarterly team review process that drives positive growth in the team and maintains alignment for our global team.I promote the successful onboarding of new customers and staff, manage change throughout the company and ensure our team are supported to maintain their exceptional customer satisfaction ratings.The recent relaunch of Typefi.com has led to a 20% increase in visitors and an even larger increase in engagement once there. Its clear value proposition has improved the quality of leads received. This is buttressed by our social media strategy which has increased followers on all platforms.Typefi has built a successful company through 20 years of hybrid working. The Professional Services team has always been fully remote and located in several different countries. We deliver outstanding customer success through explicit communication internally and with customers, maintaining a transparent and trusting culture and practising asynchronous working practices that allow the entire team to balance their work with other demands.

Publisher of Radcliffe and Speechmark health and language therapy products. Manager of publishing operations team with responsibility to implement ONIX feeds, implement CoreSource and improve supply chain efficiency.• Responsible for managing the UK distribution network and improving margins for all sales of printed products.• Enhanced supply chain to ensure that all products were delivered to customer swiftly and in a cost effective manner.• Oversee the creation and enhancement of ONIX feeds using Focus on Publishing data systems to ensure timely, enhanced feeds are delivered to all trade partners.• Oversee the implementation of CoreSource to expand the e-book market for Radcliffe.• Managing the supply of data to partners to maximize sales and availability.

Manager of cartography, design, picture and DTP teams with special emphasis on improving processes across the division.• Set objectives and clearly defined job roles for fifteen direct reports to encourage development and improve team performance• Created centralised publishing schedule to improve coordination between Delhi and London teams

Led the strategic review of improvement of the publishing processes. In the space of three years we evolved from printing books on film to a centralised content model that generated book, ebook and web content.Managed the cartography, design and digital publishing departments. Worked closely with the department heads to meet budgets, simplify processes, improve quality and book design and implement a digital, XML workflow to build digital revenues and licensing programmes.• Led successful implementation of Typefi software across entire publishing operations, allowing the company to automate book creation and create a store of XML content for use in eBooks, apps and licensing agreements• Created eBook distribution structure, including vetting suppliers, negotiating contracts with retailers and implementing CoreSource to enable us to reach a wider market• Worked directly with foreign copublishers to ensure our process advancements improved their workflows. This included refining layouts to make them more compatible to copublishers and providing customised technical support to assist copublishers adapt to changes• Managed the implementation of BiblioLite data management system to allow for distribution of our bibliographic information to international distributors• Restructured design department to clarify lines of responsibility, tighten quality checking measures and enable staff development• Streamlined work procedures by strengthening processes and directing consensus building between teams• Successfully mentored staff progression to accelerate individual advancement and encourage a diverse, collegiate workplace• Delivered new title presentations at sales conferences

Managed a list of illustrated guidebooks and coordinated series team • Initiated a production schedule between editors and other departments to ensure all deadlines were met• Wrote briefs to provide clear guidelines and expectations to external contributors resulting in consistent quality• Enhanced commercial appeal of series through selection of destinations and cover design while working closely with global distributors

Contributor to numerous books during my time at Insight, especially guides to Ireland and Florida. Writer for SmartGuide Copenhagen and SmartGuide Orlando.

Contributed to Top Ten Dublin, Eyewitness Florida, Top Ten Miami and Top Ten Orlando