Jason Stone Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including preparation and delivery of progress checks for renewal customers.• Project and manage adoption and implementation plans.• Coordinate the resolution of post-sale implementation issues.• Proactively coach team members on best practices to ensure the success of the team and every customer.• Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.• Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.• Conducted customer training sessions on how to use products effectively.• Identified areas for improvement in existing products and services based on customer feedback.• Maintained detailed records of customer interactions within CRM system.• Ensured customers were informed of any changes or updates related to their accounts or products

Dallas-Fort Worth Metroplex

• Lead facilitation and conversion of automotive dealerships to Dominion VUE DMS• Training new implementation staff on-site• Implementation and training of customers on Fixed Ops solutions for new clients• Facilitate client workshops, either onsite or remotely, with strong expertise in designing and implementing enterprise software in a client-facing and/or team leadership role• Ensure quality, by overseeing accuracy, completeness and compliance of the project deliverables.

Denton, Texas

• Deliver customer-facing service estimates and recommendations, liaising extensively among technician team• Input and track service order details; manage payment transactions.• Utilize and manage Mitchell 1 software system, maintain customer records and database.• Managed service staff to ensure customer satisfaction and compliance with company policies.• Resolved customer complaints in a timely manner

Dallas/Fort Worth Area

• Orchestrated facility-specific implementation of HealthMEDX electronic medical record (EMR) application suite and delivered software training to all clinical, financial, and administrative staff; planned and managed legacy EMR application sunsetting.• Successfully managed on-time implementation and go-live within long term care facilities.• Completed training and qualification as HealthMEDX Vision application suite Super User and managed all Vision product module training delivery.

• Within Implementation Services team, led onsite clinical team training program for AccuNurse implementations—a web-based EMR and voice recognition system—introducing software features, functionality, and workflows to ensure seamless go-live and rapid return-on-investment (ROI)• Developed high-caliber training programs, curriculum, and materials; leveraged WebEx, GoToMeeting, and Microsoft Lync for remote training sessions.• Presented training in all product modules to the full range of end users, including clinical / administrative staff and C-level executives; delivered training in care planning, point-of-care documentation, restorative programs, skin conditions, falls, mood / behavior, and reporting modules, as well as reimbursement and clinical patient outcome data analysis.• Served as Site Lead and single point-of-contact (SPOC) for project status management and communication.

• Managed onsite software implementation and training projects within the academic sector, coordinating end-to-end software installation, configuration, data migration / conversion, and implementation / go-live within schools.• Oversaw post-implementation technical support, serving as principal point-of-contact for current customer base.• Coordinated with internal teams to ensure smooth execution of field project activities.• Ensured successful completion of field projects within set timelines.