Jason Stone Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including preparation and delivery of progress.
• Project and manage adoption and implementation plans.
• Coordinate the resolution of post-sale implementation issues.
• Proactively coach team members on best practices to ensure the success of the team and every customer.
• Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
• Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.

Dallas-Fort Worth Metroplex

• Lead facilitation and conversion of automotive dealerships to Dominion VUE DMS
• Training new implementation staff on-site
• Implementation and training of customers on Fixed Ops solutions for new clients
• Facilitate client workshops, either onsite or remotely, with strong expertise in designing and implementing enterprise software in a client-facing and/or team leadership role
• Ensure quality, by overseeing accuracy, completeness and compliance of the project deliverables.

Denton, Texas

• Deliver customer-facing service estimates and recommendations, liaising extensively among technician team
• Input and track service order details; manage payment transactions.
• Utilize and manage Mitchell 1 software system, maintain customer records and database.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Resolved customer complaints in a timely manner

Dallas/Fort Worth Area

• Orchestrated facility-specific implementation of HealthMEDX electronic medical record (EMR) application suite and delivered software training to all clinical, financial, and administrative staff; planned and managed.
• Successfully managed on-time implementation and go-live within long term care facilities.
• Completed training and qualification as HealthMEDX Vision application suite Super User and managed all Vision product module training delivery.

• Within Implementation Services team, led onsite clinical team training program for AccuNurse implementations—a web-based EMR and voice recognition system—introducing software features, functionality, and workflows to.
• Developed high-caliber training programs, curriculum, and materials; leveraged WebEx, GoToMeeting, and Microsoft Lync for remote training sessions.
• Presented training in all product modules to the full range of end users, including clinical / administrative staff and C-level executives; delivered training in care planning, point-of-care documentation, restorative.
• Served as Site Lead and single point-of-contact (SPOC) for project status management and communication.

• Managed onsite software implementation and training projects within the academic sector, coordinating end-to-end software installation, configuration, data migration / conversion, and implementation / go-live within.
• Oversaw post-implementation technical support, serving as principal point-of-contact for current customer base.
• Coordinated with internal teams to ensure smooth execution of field project activities.
• Ensured successful completion of field projects within set timelines.