Jason Thomas Email & Phone Number

Ann Arbor, Michigan, United States

Novi, Mi

 Manage and develop all staff responsible for customer service, operations, and scheduling Develop marketing and financial strategy for business and recruitment based on key indicators Drive internet marketing and other advertising outlets, create and maintain business website content Track and allow business indicators to drive adjustments to the developed business model and to monitor health and growth. Develop training programs, business processes, employee expectations, company policies and manuals Train all staff on software, HR, sales, and service Communicate all policies and procedures

Ann Arbor, Mi

Led all training and development for all new products including development and testing Oversaw and created all training materials for all new systems (systems and software) Rolled out and implemented multiple new systems for businesses (software, operational systems, and reporting methods) Trained 250+ business owners of various levels on marketing, operational, and technological best practices with the result of verified data for reports and business decisions. Designed, and implemented all technology training for new franchisee training classes Innovated weekly, nation-wide online webinars to educate the franchise system Hosted and directed ‘Town Hall’ meetings to educate franchise regions on collaborations, marketing best practices, software best practices and regional ratings  Managed and audited data submitted by businesses nationwide Built and maintained reports and reporting portal for business system Worked and managed projects between Marketing, Operations, IT, Legal, and Analytics departments to automate business reporting processes Managed rebuild and reorganization of intranet website, including an integration of archived franchisee information and an optimization of best practices Created Structured Query Language (SQL) reports and mined databases to improve consulting outcomes for the national franchise system

Ann Arbor, Mi

 Coached 50+ franchised businesses in goal-setting based on profit and loss statements, marketing analysis, and other key indicator reports for business growth Served as the point person for the nation-wide implementation of an in house software system including conference trainings, market/regional visits and the integration of cross functional updates  Trained business owners on Marketing, HR, customer service, reporting, and software. Continuously updated owner training programs depicting “Day to Day” operations  Developed and coordinated national employee recognition program Performed technical education and training in human resources, sales, estimates, marketing and employee relations

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree