Jason Wolf Email & Phone Number

New York City Metropolitan Area

New York, New York, Us

* Promoted after leading 5 different projects over 2 years which resulted in nomination for Chairmans You Can Make a Difference Awards (2 Quarterly Awards and 1 Yearly Award won).* Retained existing role while taking on more responsibilities* Entrusted with leading the investigation on how Colgate could move their Disaster Recovery site due to current facility shutdown planned, and tracking all related activities such as connectivity and route design* Entrusted with co-leading the investigation on if Colgate should move their on-site global data center to a cloud based solution to reduce on-site resources as well as corporate assets* Named as part of the Global Infrastructure and Operations Task Force, overseeing end-user experience and issue remediation. Serving alongside multiple Director, Sr Director and VP level persons.

New York, New York, Us

* Manage a team of technical experts who oversee :--- Global Data Center Technologies including Firewall, Remote Access, Switching, Cloud Connectivity--- Remote Site Technologies including LAN Switching, SDWAN, Wireless* Lead/Assist in global standards across all areas managed--- Evaluate emerging technologies for areas managed as needed* Liaison/Adviser to the WAN, System Admin, Database Admin and Voice/Video Teams--- Participant in Global Architecture meetings to ensure alignment across all network teams--- Continue SME advisory role for Cloudgenix SDWAN deployment and operations* Work to advise Director to CIO level on emerging technologies and day to day operations on all areas managed.* Align with peers to create and work towards a vision to keep Colgate's network in a state of continuous improvement to be more efficient both from a technological and financial standpoint* Hire, Periodically Evaluate, Train and Adjust staff as needed--- Participated in hiring 8 people over the last 3.5 years.* Responsible for managing budgets for areas managed to meet or exceed company’s financial goals--- Recommended changes to CP Leasing Standards resulted in $1million in the Data Center and 20%+ budget cut in each remote site refresh* Served on 2 M&A Teams representing the Global Network Team to provide information and advise on needs post-aquisition in order to help the Colgate Business decide on feasibility--- Includes participation on strike team who is visit related sites to assess on behalf of CP Business

New York, New York, Us

* Act as technical lead in the Global Wide Area Networking team while also serving as a liaison to LAN, Voice and Data Center teams to ensure a seamless network* Technical design authority on aspects of Colgate WAN design both internal and via Managed Telecom Vendors with dotted line authority over technical design decisions for both North American and Mumbai technical teams* Serve as first point of contact and 3rd level escalation for Network Engineering issues* Analyze project requirements, equipment capabilities, new offerings and services from vendors to make written recommendations and oral presentations on network architecture, equipment selections, and product definitions to Senior Management inclusive of VP and C-Suite level* Led an investigation and proof of concept in to various SD-WAN technologies. * Was responsible to make the Global SD-WAN Vendor recommendation to Colgate CIO and continue forward to lead the implementation of that vendor at over 200 sites in 6 months, realized savings over over $1MM yearly* Worked alongside previous Network Architects to ensure alignment in full end to end network design

New York, New York, Us

* Work as part of the Global WAN team to ensure seamless connections from Colgate sites around the world to the main Data Center and each other* Act as a technical liaison between the users and business * Assist in maintenance and design of the Global QoS design while making changes as the industry standards change* Lead projects to help continuous improvement of the network as a whole* Investigate new offerings from vendors to ensure Colgate follows industry changes, recommending and implementing these offerings when and if needed* Maintain and grow a knowledge of Routing, Switching, VOIP, Video, Teleconference and compression standards.

London, Gb

* Act as a technical liaison between the sales team and financial clients while providing pre/post sales technical support to incorporate customer requirements into a solution that aligns with the product offerings, and remaining committed to the project from design to implementation.* Develop an in-depth knowledge of the customers' business needs in order to collaborate with colleagues in developing non-standard solutions required to complete a sale, and formally present the solution to the customer as needed to enhance the relationship.* Demonstrate a strong knowledge of BT's product line, along with a professional level of technical and customer service skills, to provide quality customer care including working as an advocate for the customer by owning and managing escalations, presenting new products as BT makes them available, and providing client training on the self-service systems. * Conduct weekly customer meetings and provide monthly reports to review escalations, orders, projects, and review current processes for improvement. Attending the customer site periodically to build integrity, respect, and trust in the account team and to ensure a personal relationship with the customer base.

London, Gb

* Assist in the migration and implementation of over 10,000 customers onto the BT MPLS network. * Support and maintain network operations for clients within the financial community, governed by strict SLAs; including maintaining strict RTDs and analyzing QoS statistics to ensure 100% packet delivery.* Proactively monitor customer connectivity to the BT network using Netcool/SMARTS, including connections over frame-relay, private line DS1, DS3, E1, E3, metro-ethernet and SONET.* Support a variety of Cisco equipment including 1800-3800, 7200 and 10k series routers and switches supporting protocols such as BGP, OSPF, MPLS, HSRP and Multicasting.

London, Gb

* One of three employees selected to work on the BT Ultra Team servicing the highest profile clients on the Radianz Ultra Low Latency Network, while also acting as a point of escalation and support for fellow team members. Noted for exceptional customer service * Provide Tier 2 support to diagnose, troubleshoot and perform a root cause analysis to restore service during client outages.* Develop and carry out a technical coaching program for level one support professionals (IPSA).* Interface with the Subscriber Community, Internal Service Delivery, Sales Departments, and external vendors to affect expedited problem resolution.

London, Gb

* Performed Tier 1 troubleshooting while maintaining total contact ownership of trouble tickets and identifying and escalating obstacles influencing prompt incident resolution.* Monitor and action new alarms (reactive and proactive) reported via SMARTS monitoring system.* Created and refined various documents detailing specific processes and procedures necessary to daily work in the BT GSC which are still used for learning and reference purposes by new employees.

Newark, Nj, Us

Led a team of 5 creating a database system used to recognize each graduate and display their name and major during commencement.

Master Of Science, Computer Science

Bachelor Of Science, Computer Science