Jason Abergel Email & Phone Number

North York

North York

I am the technical Liason between our internal Marketing teams and the Agencies responsible for building our promotional websites.

CONTRACT - Responsible for supporting field technicians with technical issues/questions relating to the implementation on new CHIP enabled pin pads for Canadian Tire Canada wide.

Responsible for managing a team of IT Support Specialists who provide technical support to Internal employees supporting multiple aspects of the business. This includes Blackberry (BES And Device), MS Office Suite, Company specific software, desk phones, desktops as examples. In addition to this, I was responsible for reporting on SLA several times a day, provide stats on employee performance, part of the interview process for new employee hires and training and member of the meeting committee where we would discuss departmental growth opportunities.

Provided technical support to our first level IT Support Staff. Any issues or questions the analysts ran into during a customer call were escalated to the Tier II team. In addition to this, I was also a key member to both the Fido and Sprint IT Migration. My role was to document the support process of both of these companies in order to put training material together to train the IT Support staff at Rogers to better support technical calls from these customers. I was also required to make software upgrades and configuration changes in order to support the network changes that would occure during migration.

Was second level support provided desk side support to all internal employees supporting all aspects of the business (Software, Hardware, Mobile Devices and desk phones). Was the second level support for all Road technician Panasonic Toughbook and Itronics notebooks supporting both the road technicians, and local technicians responsible for providing first level support of the notebooks (This includes software and hardware upgrades). In addition to this, I was also responsible for putting processes together in order to make tasks more efficient, this included creating a process for managing the storage room and all of its assets as no process existed at the time.

Responsible for providing first level bilingual support to all Rogers Employees Canada wide with any question or issues pertaining to the network, desktop/laptops, hardware/software desk phones and Blackberry's.