Jason Boldt Email & Phone Number

Greenwood Village

- Create database backups including removing IP when necessary- Restore databases (Unitrends) for recovery purposes - Resolve all printing issues including installing and servicing TS Print - Grant access to servers and GP including setting up accounts- Process N2G account changes including adding and removing users by processing UMF- Process PGP account changes including adding and removing users in the portal- Resetting passwords in AD and SSMS- Troubleshooting any logging on issues- Troubleshooting AD account issues- Granting permissions to folders/adding to groups- Troubleshooting space issues on application and sql servers- Troubleshooting dropped connection issues- Increasing resources for servers- Troubleshooting issues in Azure including resetting MFA setup or changing MFA settings, assigning Office licenses,- Troubleshooting all MFA issues- Create new email accounts using Partner Center- Troubleshooting Office 365 issues- ISV installs including assisting Partners and\or vendor- Creating service accounts

Englewood, Co

• Led effort to decrease number of non-compliant devices from a few hundred to less than 30.• Supported remote users daily using LogMeIn console.• Tracked numbers weekly and monthly for Bitlocker encryption compliance and generated reports.• Created documents on troubleshooting and resolving multiple Bitlocker non-compliant issues including using Powershell.• Submitted articles weekly for Tier I and Tier II guides\knowledgebase.• Generated process for creating reports to track inventory at all locations.• Assisted remote users with reconnecting to network due to user or computer account being disabled.• Maintained proper ticket closure consistently to stay well below SLAs.• Provided backup support for MACs.• Assigned\administered RSA tokens for VPN use.

Denver, Co

• Researched and demonstrated process for syncing to newly introduced OneDrive.• Supported user remotely using Zoho Assist.• Assisted users, remote and locally, with new VPN connection process.• Assisted outside clients with accessing secure email messages sent to them.• Setup new workstations including imaging of PC, setup of hardware and verifying network port.• Unlocked accounts and reset passwords in AD Manager.• Handled AV setup in conference rooms as well as front lobby tv's.• Setup of IP phones including activation.

Centennial, Co

Contractor for Department of Homeland Security• Created process for decreasing new device setup time by removing rarely used apps and altering when encryption occurs.• Streamlined process for getting every computer on the network upgraded to Windows 10 including all remote locations to ensure completion well ahead of deadline.• Handled routine server maintenance including reboots and patch application.• Handled deployment of laptops\desktops\tablets as well as replacing printers and ensuring the new ones were set up with correct IP.• Supported staff for entire region of Colorado and Wyoming including VIP directors\executives.• Create Active Directory accounts and granting necessary access to share directories and mailboxes.• Helped transfers get setup with hardware as well as ensuring all their files were copied over from server at old office to local server at new location using Robocopy.• Monitored the size of users home directories and increased size limit as needed.• Travelled to remotes sites for various onsite maintenance (install temp sensors, replace backup tapes, install UPS).• Retrieved lost files from daily backup tapes via NetBackup.

Greenwood Village, Co

• Key member of a group created to make the onboarding process for new hires more efficient by establishing better communication between the multiple IT departments.• Took over managing multiple user relocation projects (up to 300) to help establish consistency and efficiency allowing projects to be completed as scheduled 100% of the time.• Installed and maintained end-user hardware (Desktops, Laptops, Monitors, Printers, and Peripherals).• Provided backup to executive desktop support team.• Handled setups for new hires including obtaining required hardware and imaging computer with necessary software.• Created documentation for installation processes and repair procedures for hardware and software.• AV tech for corporate conference center, responsible for all technical aspects of meetings, trainings etc.• Provided backup for warehouse including keeping track of hardware and pulling necessary equipment from stock as needed.

• Set up all accounts (Active Directory, email, voicemail, all primary software), hardware and did necessary software installs for all new employees and current employee upgrades.• Provided troubleshooting for individual computers, databases, servers, local and network printers, VOIP phones and Blackberrys.• Set up all necessary equipment (projector, laptop, conference phone) for training sessions, conferences, webinars etc.• Provided problem resolution including repairing on-air servers, moving broadcast to backup server and other audio, traffic report and recording issues.• Originated process for removing all old hardware and setting up process with vendor to clear it out, enabling more needed floor space to be utilized.• Set up new network data path between switch and pc installed in studios.

Greenwood Village, Co

• Key member of a group created to make the onboarding process for new hires more efficient by establishing better communication between the multiple IT departments.• Took over managing multiple user relocation projects (up to 300) to help establish consistency and efficiency allowing projects to be completed as scheduled 100% of the time.• Installed and maintained end-user hardware (Desktops, Laptops, Monitors, Printers, and Peripherals).• Provided backup to executive desktop support team.• Handled setups for new hires including obtaining required hardware and imaging computer with necessary software.• Created documentation for installation processes and repair procedures for hardware and software.• AV tech for corporate conference center, responsible for all technical aspects of meetings, trainings etc.• Provided backup for warehouse including keeping track of hardware and pulling necessary equipment from stock as needed.

Bachelor Of Science - Bs, Information Technology

Education record