Manage a QA team consisting of a mix of on shore and off shore resources of various levels, to deliver quality releases for the Patient Scheduling product line.• Manage QA resource allocation for new client implementations and regular sprint commitments. • Lead agile test teams and manage the process for test completion sign-off.• Create and document test strategies, plans, and scenarios for all post-QA test phases of assigned projects, including validation of front-end applications, integrations, custom features, operational processes, post-go live validation, migration testing, etc.• Coordinate and lead Production releases and all related communication with internal and external key stakeholders.• Continuous implementation of various process improvements that have led to improved regression results, time savings and boosted morale amongst the organization.

Senior QA with a focus on client implementations and customer enhancements, as well as new and existing API integrations. Strong focus on database testing and validation using SQL.

Senior Product Manager owning and driving platforms and experiences on mobile and web for the Rubbr and TireBuyer B2B and B2C product portfolios. • Conceived and Launched a redesigned self scheduling experience, decreasing drop off rates by 15%. • Managed and launched internal app on iOS, aimed at improving and streamlining the overall scheduling and time management process for Rubbr installers. • Pitched, owned, and designed various customer experience enhancements spanning the e-Commerce space.

Senior Product Manager driving sustainment initiatives on web for the B2B Premier Online Store portfolio. • Helped build out AT&T’s new standalone FirstNet responder eCommerce platform.• Supported enterprise and network digital projects for B2B eCommerce platform.

Product Manager owning and driving cross platform enhancements, API’s and experiences on mobile and web for B2C, B2B and Prepaid product portfolios.• Conceived and launched re-designed Prepaid payments portal with new UX and features, increasing quarterly revenue by $3M.• Led the migration of over 1M Business customers to an optimized customer portal, saving the company $1.2M annually.• Led various Prepaid digital enhancements, increasing customer satisfaction by over 20%, bringing brand and channel to a leading position in the industry.• Managed and launched customer consent management experience, directly increasing company revenue by $300M annually and establishing an improved customer privacy experience.• Pitched, owned, and designed various customer experience enhancements spanning the digital space.

Work with project leads and developers to identify testing requirements. Covered a wide range of testing in functional, regression, UI and Web/eCommerce areas in an Agile environment. File and regress bugs, maintain and author test cases and tested the data migration of the Costco.com website to new back-end platforms.

Work closely with project managers and developers for build deployments and testing requirements. Cover a spectrum of testing in mobile, functional, regression, UI and Web/eCommerce areas in an Agile environment. File and regress bugs, author and maintain test plans and write test cases for testing the Starbucks iOS and Android apps as well as the mobile version of the Starbucks.com website.

Coordinate with project managers and developers for build deployments and testing requirements. Solid experience with functional, regression, back-end, UI and Web/eCommerce testing efforts in an Agile environment. File and regress bugs, author and maintain test plans and write test cases for testing the Amazon Wireless website and back-end services.

Coordinate with project managers and developers for build hotfixes and deployments. Gained project management experience with tasks including competitive analysis, research and cost/benefit plans. Maintain internal tools for testing devices, website and payload settings. Solid experience with functional and UI testing efforts for product website and the mobile device app. Regress bugs, fill gaps in test cases and write test plans to increase testing efforts.

Coordinate with project managers and developers for build hotfixes and deployments. Gained project management experience with tasks including competitive analysis, research and cost/benefit plans. Maintain internal tools for testing devices, website and payload settings. Solid experience with functional and UI testing efforts for product website and the mobile device app. Regress bugs, fill gaps in test cases and write test plans to increase testing efforts.

Provided assistance to developers with failures and specialized testing. Managed full automation test passes and maintained daily results reports for the Windows Phone 7 Communications team. Maintained automation scripts and testing tools. Regressed bugs to verify integration into product.

Executed BVT's on Smartphone and PPC devices of specific OEM manufacturers. Created and executed test cases using WTT, based on design specs and feedback from developers and project managers. Other tasks included bug triage, and maintaining lab hardware for testing purposes.

Built and tested Rack-Mount Servers and Desktop PCs. Maintained and upgraded machines and various related peripherals including hard drives, raid controller cards, network interface cards, ram, video and audio cards. Assisted with system integration and administration.