Jason Winter Email & Phone Number

Saint Louis, Mo, Us

Responsible for ensuring that IT services are aligned with business needs and managed according to established standards and practices. This includes the governance, compliance, and management of IT services according to ITIL best practices and organizational policies. Develop and implement ITSM strategies and roadmaps that align with the organization’s goals and objectives, ensuring effective service delivery and management. Established and monitors key performance indicators (KPIs) and service level agreements (SLAs) to measure service effectiveness and identify improvement opportunities. Oversees the integration of ITSM tools and technologies to support efficient service management processes

Saint Louis, Mo, Us

In 2020 Centene acquired Meridian/WellCare. Responsible for ensuring that IT services are aligned with business needs and managed according to established standards and practices. This includes the governance, compliance, and management of IT services according to ITIL best practices and organizational policies. Develop and implement ITSM strategies and roadmaps that align with the organization’s goals and objectives, ensuring effective service delivery and management. Established and monitors key performance indicators (KPIs) and service level agreements (SLAs) to measure service effectiveness and identify improvement opportunities. Oversees the integration of ITSM tools and technologies to support efficient service management processes

Detroit, Mi, Us

Provided leadership for a wide range of IT services including Service Desk, End User Support/Deskside, Request Fulfillment, Network, Telephony, Contact Center, Audio/Visual Conferencing, System Monitoring, Enterprise Applications & Middleware (SharePoint, etc.), ITSM & Service Delivery.• Responsible for ITIL/ITSM service delivery process adoption and maturity at Meridian Health Plan.• Established key performance indicators, service level agreements, and metrics for IT• Led Meridian’s Implementation of ServiceNow for ITSM and ITBM (SPM)• Budget Responsibility for Infrastructure • Delivered services through rapid business growth insuring both capacity, performance, and availability

Detroit, Mi, Us

Directs a team of project managers, operational analysts, infrastructure planners, and the IT Service Desk. The team is responsible for establishing and documenting infrastructure project and IT Service Management processes, as well as project management implementation across the IT infrastructure team. The position is responsible for managing and implementing ITIL processes across the IT department. The position participates in infrastructure budget decisions and the development of the infrastructure strategy.

Scottsdale, Az, Us

Leads the team that designs, implements, and administers the server, storage, and data center infrastructure for the City of Scottsdale. Responsible for availability, performance, capacity planning, backups and disaster recovery for enterprise applications and systems. Leads, champions or participates in strategic goals such as virtualization, mobility, cloud, and ITIL/ITSM. Perceives and interprets the needs of a diverse customer base and translates them into effective solutions and operational policy.Experience Supporting: Active Directory, Group Policy, DNS, DHCP, Print Servers, Exchange, VMware, VMTurbo, Citrix, Terminal Services, Good for Enterprise (MDM-Mobile Device Management), HP & EMC Storage Arrays, NAS, Brocade SAN Fabric, EMC Data Domain, WSUS, Microsoft Windows Server and Desktop OS, Microsoft Office, Microsoft Systems Center (SCCM/SCOM), Commvault Simpana, Microsoft MDT / WDS / MDOP, Cherwell, HP Insight Manager, HP Blades and Rack Mount Servers.

Scottsdale, Az, Us

Leads the IS Support Specialists team in the Information Technology department. Supervises NOC, Service Desk, and Data Center operations. Assists and manages the resolution of technical issues. Establishes standards for System Images and Deployment of desktop systems.

Scottsdale, Az, Us

Functioned as a technical lead for projects involving operations or Service Desk. Performed technical tasks that included maintaining, repairing and installing workstations, servers, peripheral, telephones, mobile devices, and cabling.

Miami, Florida, Us

Managed certified computer technicians and the repair of customer computer equipment. Responsible for department budget and profitability; for driving new business opportunities, for improving productivity and improving efficiency in the department. Managed customer satisfaction, speed of service, ordering and return of replacement parts, technician contributions, and inventory for the department.

Downers Grove, Il, Us

Hardware and application troubleshooting and repair for a wide range of private and governmental organizations as a third party service provider. Worked as project resource on multiple deployments and migrations. Performed Inventory Management and administration in addition to technical duties

Masters, Business & Technology Management

Bachelors, English