Jason Holness Email & Phone Number

England, United Kingdom

Greater London, England, United Kingdom

• Leading on inclusive recruitment and selection, from advert and interview to onboarding and induction.• Leading on employee relations issues.• Providing guidance, direction, and training to staff.• Developing and implementing SoA’s people plan in alignment with SoA strategy.• Promoting a positive culture with employee wellbeing initiatives, benefits, staff surveys, organisationaldevelopment and training.• Overseeing the performance management and appraisals process.• Leading on the development and review of all HR policies and processes, ensuring they are up to date,fit for purpose, in line with SoA’s values, current legislation and best practice.• Developing and driving the SoA’s diversity, equity and inclusion strategy, policy and practice.• Working closely with Finance to produce monthly payroll updates, covering all changes to staffing.• Ensuring compliance with data protection guidelines, GDPR, confidentiality, employment law andorganisational policy.

Greater London, England, United Kingdom

Greater London, England, United Kingdom

Greater London, England, United Kingdom

• Researching markets to identify opportunities for events• Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations,staffing and budgets)• Ensuring insurance, legal, health and safety obligations are adhered to• Coordinating venue management, caterers, stage designers, contractors and equipment hire;• Liaising with suppliers and designers to create appropriate images and material for brandingand promotion of events• Handling customer queries and troubleshooting at events• Overseeing the set up / tear down of the event production and clearing the venue efficiently;• Post-event evaluation (including data entry and analysis and producing reports for eventstakeholders).

Greater London, England, United Kingdom

• Lead the HR strategy and supporting policies including but not limited to Safeguarding, Whistleblowing,Conduct & Respect, Recruitment, Access, Training and Development.• Provide support and advice to the department managers on specific personnel issues as they arise.• Ensuring the company is up to date on current employment legislation in order that all contractualprocesses are maintained appropriately and ensuring that any union agreements are adhered to.• Developing and implementing the training and personal development strategy for departments asappropriate.• Overall responsibility for Health & Safety across the company (including contractors / visitors), includingmental health, occupational health and general wellbeing.• Chair of Operations, Access, and Health & Safety committee meetings.• Ensuring there is adequate fire safety and first aid provision across the company, working with theproduction departments to organise Fire Risk Assessments and Health & Safety audits.• Supporting the Head of Production with the upkeep of the buildings and on capital projects for thedevelopment of the Almeida estate.• Manage and oversee Almeida’s IT and telephone strategy, leading on the relationship with thecompanies which provide out services, advising on any upgrades and resolving any major problems.• Overall responsibility for legal compliance, licensing regulations, data protection, general contracts etc.• Lead on the implementation of EDI (Equality, Diversity and Inclusion) in relation to people, culture,workforce development and recruitment.

Greater London, England, United Kingdom

• Operating in a manner that does not breach the premises license (e.g. liaise with licensing institutions, police and general public, keep licensed operating hours)• Act as duty manager on a rota basis, supervising the operation of the building during daytimes and evenings. • Oversee the day to day work of the Security Officers, Venue Assistants and Ushers, referring line management issues to the Operations Manager. • Deliver an event as contracted (e.g. make sure all equipment is available as contracted as well as staff)• Make sure the venue stays intact (e.g. report breakages, prevent vandalism and prevent clients from making unauthorised venue alterations like drilling holes)• Manage on event staff in a safe manner (e.g. Make sure staff hours are recorded, everyone knows what they are doing)• Handle the on-night revenue in a safe manner (e.g. Cash drops and Cashing up)

Greater London, England, United Kingdom

• Lead on the management of the day-to-day running of the Visitor Services operation.• Motivate the Visitor Services team to deliver team objectives.• Ensure that financial procedures and policies are followed with respect to Visitor Services sales and that adequate audit trails are in place for all activity in accordance with Finance department requirements.• Manage and run regular training for the Visitor Services team with a specific emphasis on providing a high level of customer service and a comprehensive understanding of the Lyric’s Health & Safety policies.• Responsible alongside the Box Office Manager for the delivery of the Lyric’s Complaints procedure.• Organise the Duty Management rota for performances, events and ensure that the building is adequately staffed.• Undertake Duty Security cover as required in the absence of the Head of Building Operations or the Security Officer. • Oversee Duty Managers and casual staff in delivering all aspects of Visitor Services on a day to day basis including signage, room set up and resets, and high standards of general presentation in public spaces. • Assist the Box Office team in delivering exceptional customer service by supporting busy incomings when necessary e.g. queue management and assisting with customers personally where the Box Office team are unable to.• Keep abreast of all Box Office policies, special offers and related procedures.• Act as a brand guardian at all times. This includes ensuring the events and front of house areas are as well presented as possible in terms of cleanliness and maintenance and implementing measures for systematic checks throughout opening hours to ensure this is achieved. • As the rota requires, open and close the building, adhering to Health and Safety procedures to ensure a safe environment for staff and members of the public.

Greater London, England, United Kingdom

• Act as duty manager on a rota basis, supervising the operation of the building during daytimes and evenings. • Oversee the day to day work of the Security Officers, Venue Assistants and Ushers, referring line management issues to the Operations Manager. • Ensure that a visible, helpful and professional duty management presence is maintained in the building at all times, responding to and resolving issues and incidents promptly and effectively.• Ensure the smooth running of shows, events and hires at all times, and ensure that event and hire spaces are appropriately set up and fit for purpose. • Be responsible for unlocking the building on a rota basis, checking that all fire exits are clear for the Cleaning and Facilities Management teams. • Be responsible for locking the building on a rota basis, ensuring that all exits, fire exits, windows and doors are secure and the building is alarmed. • Be responsible for clearing the building at the end of the evening as required, complying with Mountview’s Dispersal Policy. • Follow all relevant procedures at all times, including fire prevention, property patrol, traffic control and accident investigations.

Greater London, England, United Kingdom

• Assisting the General Manager with providing direction and growth for the business and its staff• Ensuring staff are equipped to meet customers’ expectations by recruiting and training the right people and communicating priorities and other relevant information• Setting the scene for customers’ visits; ensuring that first impressions are good through maintaining clean and tidy spaces with well-stocked displays• Building a loyal audience through ensuring customer service is at its best at all times• Keeping good records and ensuring everyone is accountable for their areas of responsibility• Maintaining good financial controls, including assisting the General Manager with managing costs within given budgets; setting flexible staffing levels that ensure that the cinema is adequately and efficiently staffed according to the cinema’s anticipated business levels.• Assisting the General Manager with maximising audiences for films and other events through marketing the cinema within given resources including increasing membership sales and email list numbers and using printed material to its best advantage• Reporting relevant information to Head Office; liaising with Head Office about building maintenance issues and helping set priorities for expenditure• Undertaking any other duties which may be reasonably requested by the Company for the effective functioning of the cinema and to maximise its business• Taking responsibility for the smooth running of the food and drink operations• Maintaining customer service levels in the bar and kiosk at all times• Training bar and kiosk staff with product knowledge and techniques to be able to sell the full range of products effectively• Ensuring daily and weekly cleaning procedures are in place and undertaken effectively• Managing stock levels, including placing orders and undertaking stocktakes, and ensuring that no stock is wasted through being out of date or bad storage. Ordering non-consumables for the bar.

Wembley, England, United Kingdom

• Managing and motivating a team to increase sales and ensure efficiency• Managing stock levels and making key decisions about stock control• Analysing sales figures and forecasting future sales• Analysing and interpreting trends to facilitate planning• Using information technology to record sales figures, for data analysis and forward planning• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development• Ensuring standards for quality, customer service and health and safety are met• Resolving health and safety, legal and security issues• Responding to customer complaints and comments• Organising special promotions, displays and events• Attending and chairing meetings• Updating colleagues on business performance, new initiatives and other pertinent issues• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market• Promoting the organisation locally by liaising with local schools, newspapers and the community in general• Dealing with sales, as and when required

Greater London, England, United Kingdom

• Diligently and faithfully serve the Club and obey all lawful instructions / directions of theManagement Committee of the Club.• Maximize sales and profitabliiy of the Club, covering both standard opening hours formember and private events.• Manage the promotional, social and business aspects of the Club.• Manage the business in accordance with all Club and legislative policies, procedures andmanuals.• Effective management of the day to day running of all activities carried out at the Club.• Effective management of bar stock and revenue generated from sales of such.• Render a just and true account, whenever required by the Management Committee, of allmonies and goods received and payments made on behalf of the Club.• Recruit, train, and planning of support bar staff, as necessary to fulfill the functions of the Cluband its activities.• Adherence to all relevant health and safety requirements for all Club areas – ie including ClubHouse, Cellar Grounds, etc.• Assist in the setting of targets and objectives in the respective areas of responsibility –primarily bar activities and private functions.• Any other duties that the Club Committee might, from time to time, reasonably request.• Compliance with Club policies, as agreed, and other national legislation.

Greater London, England, United Kingdom

• To ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and affecting a smooth handover of shifts• Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food and beverage products in a clean and professional environment• Effective management of all stock and ancillary goods and in doing so shall order stock and ancillary goods as required from nominated suppliers, ensuring compliance with any stocking policies• Ensure the secure and safe keeping of stock, goods and equipment, ensuring that stock is accounted for and that control procedures are complied with• Record and manage stock transfer and systems• Assist with preparations and associated duties to the stock take• Effective and efficient management of the staff working within the department and in doingso shall take full responsibility for the roster of staff, ensuring staff wage budgets and sales to labour ratios are maintained. In addition, sufficient tills are in operation, and staff serving, assisting in service where necessary• Organise and deliver the induction and training of staff within the department, ensuring thatstaffs have the skills to undertake their work safely and accurately, whilst delivering highstandards customer care and exceptional standards• Ensuring staff are punctual, in correct uniform, and complying with the general guidelinesoutlined by the management• Invoke the disciplinary procedure as necessary• Oversee the recruitment and selection of additional staff• Undertake regular performance reviews of staff within my department• Ensure all human resource policies and procedures are adhered to• Through empowering staff, develop a highly motivated team, flexible and multi-skilled teamwho take pride and ownership in their work