Review state and carrier guidelines and incorporate into current day procedures and processesOversee day to day quality and accuracy of the L&C DepartmentCreate, Maintain, and Research protocols, procedures, and processes including complete impact analysisProvide Day to Day focus and direction of departmental workloadOversee Productivity Tracking Creation and Maintenance for all departments Provide Initial and Continuing Training for all processors in L&C Department Assist with Carrier Audits and Marketing Conduct Reviews Provide Conflict resolution for internal and external customers Engineered numerous efficiency generating ideas to cut costs and time

Oversaw day to day operation of Credit DepartmentMonitored, evaluated, and enhanced individual and team performanceOversaw all Credit Approval and DeclinationsPlanned, prioritized, and worked effectively to ensure set deadlines and goals were met.