Jason Moses

Jason Moses Email and Phone Number

Associate Director Culture and Inclusion @ AT&T
Carrollton, TX, US
Jason Moses's Location
Carrollton, Texas, United States, United States
Jason Moses's Contact Details

Jason Moses personal email

About Jason Moses

I have been fortunate in working for an amazing company for the last 19 years and working my way up the levels of management. I have16 years of experience working in the Operations side of the Supply Chain and most recently took on a role in Human Resources in 2018. In addition to working full time with AT&T, I am currently enrolled at the University of Texas at Dallas, working on completing my undergraduate degree in Business Administration, and will graduate in August of 2021. Listed below are some of my stronger skill sets, if you would like to contact me for further information, please email me at jlmoses1979@gmail.com. • Data Analytics• Cost Optimization• Interpersonal Skills• Digital Signage• Corporate Compliance• Vendor Management• Contract Negotiations• Corporate Communications

Jason Moses's Current Company Details
AT&T

At&T

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Associate Director Culture and Inclusion
Carrollton, TX, US
Website:
att.eu
Employees:
218956
Jason Moses Work Experience Details
  • At&T
    Associate Director Culture And Inclusion
    At&T
    Carrollton, Tx, Us
  • At&T
    Associate Director Of Diversity And Inclusion
    At&T Oct 2022 - Present
    Dallas, Texas, United States
  • At&T
    Lead Consultant – Diversity
    At&T Jul 2018 - Oct 2022
    Actively working on Affirmative Action team within Work Force Diversity department at AT&T Services, Inc. Composed current digital signage advertising for self-identify program, reaching 1,300+ location footprint. Partnering with internal data analytics teams to improve monthly tracking of participation of self-identify program, tracking a 2.7% increase since 2017. Proposing end of year targets to increase participation of Office of Federal Contract Compliance Programs for minority groups.
  • At&T
    Sr. Quality/M&P/Process Mgr
    At&T Apr 2016 - Jul 2018
    Perform vendor management role for Support, Billing, Retention and Sales programs within the Digital Life organization across two vendor locations. Conduct operational reviews to ensure alignment of vendor performance within KPI targets. Utilize forecasting to ensure adequate headcount is in place and aligns with anticipated volumes while minimizing non-compensable spending. Daily management of customer verbatims to resolve all negative experiences. Identify and resolve process gaps impacted by the frontlines which result in customer fallout.
  • At&T
    Area Manager – Quality/M&P/Process
    At&T Nov 2014 - Apr 2016
    Area Manager over Quality Assurance team within Digital Life supervising a team of 8 direct reports. Responsible for setting quality expectations for all inbound and outbound communications with customers across the Monitoring and Support organizations. Host weekly spotlight sessions with VP and Leadership Team covering data analytics, QA metrics and process/product improvements impacting multiple organizations within the business.
  • At&T
    Area Manager – Force
    At&T Apr 2014 - Nov 2014
    Digital Life, Inc.
    Oversaw internal work force team for Monitoring centers within Digital Life. Work Force held sole responsibility for developing 24/7 shifts to ensure adequate coverage for Life & Safety call volumes while maintaining PTO calendars and ensuring employees had ample time to complete mandatory LSO training.
  • At&T
    Sr. Project Manager
    At&T Sep 2013 - Mar 2014
    Defined business requirements, data analytics, tracking and managing medium to large scale projects within Digital Life. Managed and tracked all action items for projects ensuring completion as well as provided consistent communication both to impacted work streams and DL Leadership on all aspects for end to end project management.
  • At&T
    Specialist – Project Manager
    At&T Jan 2012 - Aug 2013
    Acted as a Chief of Staff to AVP and Area Manager Leadership team for the U-verse Tier 2 organization. Facilitated scheduling and creation of PowerPoint decks for operational reviews with 1st and 2nd level managers, external vendors, and senior leadership levels.
  • At&T
    Operations Manager
    At&T Oct 2008 - Jan 2012
    Acted as 1st line supervisor to both AT&T employee and vendor agents within U-verse Tier 2 organization. Managed KPI performance of frontline reps to ensure CR!FT verbatims and AHT measurements exceeded organizational targets.
  • At&T
    Quality/M&P/Process Manager
    At&T Jun 2003 - Oct 2008
    Plano, Texas
    Promoted to first level manager and functioned as Method and Procedure writer for launch of U-verse product, supporting inbound call centers across multiple locations. Assisted in development of internal business process models to build work flows for frontline call taking agents to assist customers.
  • At&T
    Provisioning Administrator
    At&T Aug 2001 - Jun 2003
    Plano, Texas
    Hired on from contract position as a data analyst, manually building and configuring consumer accounts from Dial-Up to DSL internet services.

Jason Moses Skills

Process Improvement Project Management Powerpoint Performance Management Performance Improvement Organizational Effectiveness Storytelling Vendor Management Wireless Project Portfolio Management Voip Visio Key Performance Indicators Pivot Tables Telecommunications Customer Service Leadership Third Party Vendor Management

Jason Moses Education Details

Frequently Asked Questions about Jason Moses

What company does Jason Moses work for?

Jason Moses works for At&t

What is Jason Moses's role at the current company?

Jason Moses's current role is Associate Director Culture and Inclusion.

What is Jason Moses's email address?

Jason Moses's email address is jl****@****ail.com

What schools did Jason Moses attend?

Jason Moses attended The University Of Texas At Dallas, Dallas College, Coronado High School.

What skills is Jason Moses known for?

Jason Moses has skills like Process Improvement, Project Management, Powerpoint, Performance Management, Performance Improvement, Organizational Effectiveness, Storytelling, Vendor Management, Wireless, Project Portfolio Management, Voip, Visio.

Who are Jason Moses's colleagues?

Jason Moses's colleagues are Jeannie Nelson, Lisa Hall, Jeremy Roby, Tammy Frelow, Nohemi García, Michael Pruitt, Victoria Paige.

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