Jason Marks Email & Phone Number

Austin, Texas, United States

Greater Milwaukee Area

Brookfield, Wisconsin

Wauwatosa, Wi.

Manage dealership collision repair facility including direction of both direct business related and support personnel. Responsible for financial well being of department as well as direct and indirect marketing programs to promote departmental growth.

Franchise auto body repair and paint shop servicing consumers and dealership clients.; Responsible for all aspects of customer service including initial customer contact, estimating work, dispatching and coordinating vehicle returns to customers. Direct the daily operations of eight employees including body shop technicians, painters and detailers.

Co-managed dealership body shop including directing the work of nine body shop technicians. Provided superior customer service starting from initial request for service, to estimating work through to vehicle return. Worked with insurance companies to approve estimates and authorize work. Ordered parts and processed invoices.

Assist customers with all their service needs and ensure an overall positive experience. Provided repair estimates, conducted post-repair follow-up and resolved customercomplaints. Acted as a liaison between service technicians and customers. Provided excellent customer service to ensure clients understood service work required, cost estimates and timeline for completion. Achieved GM "Mark of Excellence" two consecutive years,

Managed all aspects of the parts department including overseeing 6 employees. Responsible for achieving departmental sales and profit goals. Created distribution and delivery system which was instrumental in departmental growth. Trained parts team members at three automotive dealerships. ** Increased wholesale business by 179% over a one year period ** Voted Co-Employee of the Year