Jason Olsson Email & Phone Number

United States

Ann Arbor, Michigan

o Manage call queue volume by answering and receiving cases for my supported products. Handled both short-term and long-term cases via troubleshooting remotely with customers and solving reported issues. Calls and complaints from customers ranged and varied from network interference and intrusion/ connections, resolving appliance issues within my scope (hardware and software), and escalating to DEV engineers when enough information was collected to report bugs in products. Support includes Barracuda Email Security Gateway (Including Enterprise levels), Email Security Service (cloud based) and also Barracuda SSLVPN (Including Enterprise levels)o During my time I have; created and maintained Internal Wiki Articles, scripts for both support and clients to have access to for assistance all of which the company has strongly utilized and will continue to utilize far after my departure. Provided feedback, guidance and leadership to all levels globally; from Helpdesk, Support Engineering, Dev Engineering, Management and Sales, short term new employees to long term employees across all offices in the North and South Americas, Europe and Asia.

Ann Arbor, Michigan

• Remote Migration of store servers from Windows 2k3 to Windows 2k8, printer• configuration and new Dominos software installation. • Troubleshooting software and hardware issues such as printers and servers.• Identified issues, analyzed information and provided solutions to problems.• Maintained excellent attendance record, consistently arriving to work on time.

231 Little Lake Drive, Ann Arbor, Mi 48103

Professionally assist patients that are physically, mentally and emotionally impaired on a 1 on 1 basis. The average patient I work with is a risk to themselves and to those in their surroundings. It is my job to make sure they stay safe and assist them with the day-to-day activities on their road to recovery. This job requires me to be able to communicate with staff the patients needs. It also requires me communicate to the patient their expectations and goals for my shift. As a patient attendant I am expected to work (on the most part) independently with little overhead from my supervisors. With this expectation, it requires me to have a very good work ethic and excellent organizational skills.