Experienced Enterprise Systems and Applications Leader with extensive technical background and proven record of success supporting enterprise technology systems. I am an innovator that has over 60 issued software patents. Technology Expert that is skilled in Customer Relationship Management (CRM), Speech Analytics, AI based solutions, Solutions Engineering, Business Intelligence, Product Management Administration/Engineering Services Support, Software Deployment & Development Life Cycle, and IT Project Leadership within both small and large scale organizations from small startup to large enterprises. Demonstrated history of excellent organizational skills combined with analytical approach to solving complex problems by working independently and collaboratively across multiple teams using creative and innovative approaches that result in successful outcomes for clients. Able to quickly assess needs and deliver effective solutions that increase efficiency and improve profitability
Listed skills include Ivr, Telephony, Contact Centers, Call Centers, and 37 others.