Architecting product solutions resulting in increased efficiency, trust, and significant cost savings; Investigating artificial intelligence, generative AI, and large language models to enable product development and innovation; Managing roadmap development processes with workflows to balance customer and organizational input; Directing technology infrastructure, integration strategy, partnerships, and business impact of the Swing platform; Developing reports and materialized views using SQL, Fivetran, dbt, and AWS Redshift; Directing technology infrastructure, integration strategy, partnerships, business intelligence and analytics; Managing internal tooling, reporting, and automation for the Swing product platform; Authoring technical product documentation and communicating product architecture; Evaluating partner technologies intended to elevate our product (build vs buy); Implementing in-app education, research, and user engagement programs via Pendo; Coaching product managers in scalable product management, product operations, and best practices for a rapidly growing SaaS organization.

Architecting product solutions resulting in increased efficiency, trust, and significant cost savings; Investigating artificial intelligence, generative AI, and large language models to enable product development and innovation; Managing roadmap development processes with workflows to balance customer and organizational input; Directing technology infrastructure, integration strategy, partnerships, and business impact of the Swing platform; Developing reports and materialized views using SQL, Fivetran, dbt, and AWS Redshift; Directing technology infrastructure, integration strategy, partnerships, business intelligence and analytics; Managing internal tooling, reporting, and automation for the Swing product platform; Authoring technical product documentation and communicating product architecture; Evaluating partner technologies intended to elevate our product (build vs buy); Implementing in-app education, research, and user engagement programs via Pendo; Coaching product managers in scalable product management, product operations, and best practices for a rapidly growing SaaS organization.

Serving as a subject matter expert in the proposal/development of book projects; Develops textbook matter on the topics of pharmacy information resources, community pharmacy practice, and non-sterile compounding--including community pharmacy software simulation, instructor resources; Serves as subject matter expert and contact for the user of the product, including travel, site-visits, and instructional and curriculum design.

Mentoring emerging founders and leaders in the technology and education space

Matrikulate is a consulting organization focusing on projects that bring delight and meaning to the world. We will partner with you on your product discovery journey! We offer services in product management, software development lifecycle management, market validation, operations, team development, and leadership.

Growing the Amazon Business Prime service through novel opportunities to engage B2B/B2C customers; Creating opportunities to improve adoption, retention, and increase Business Prime spending; Establishing and maintaining relationships with strategic partners to support a product vision; Querying databases using SQL to analyze user behavior and make data-informed decisions; Improving customer experience with new documentation, reducing Prime Video support calls by 99%

Directed roadmap planning and development processes while accounting for input across the marketplace and internal organization (Product, Customer Success, Sales, Executive, etc); Analyzed product market to identify growth and competitive opportunities, including gap analysis, business alignment, and market earnings potential; Directing product research and development processes, including product research and validation, budgeting, technology evaluation, communication, and go-to-market strategy; Developed product feature requirements for development in an Agile environment; Created product wireframes to communicate function and workflow

Executive lead for product, partnerships, and technology to define vision, strategy, leadership, and process across multiple departments; Established the discipline of Agile product management, including coaching, best practices, process adaptation, roadmap development, product development lifecycle, and performance measurement; Oversaw new product research and development processes, including market research and validation, budgeting, technology evaluation, communication, and go-to-market; Executed strategy for strategic partnerships contributing to revenue growth; Shaped and coached teams across multiple disciplines, including, product management, research, corporate innovation and partnerships, onboarding, support, technology, and data; Implemented, managed, and procured software to maintain internal technology stack, corporate infrastructure, customer support, product offerings, and product development

Headed product and partnerships to define vision and strategy with the executive team; Established, built, and maintained relationships with partners to support our strategic vision; Introduced roadmap planning and development processes with formalized approval mechanisms while accounting for input across the organization (Customer Success, Sales, Executive, etc.); Transformed organizational culture through open communication, collaboration, and accountability; Leading a team of 7 individual contributors, including product management, UX, and accessibility; Laid out the product roadmap and subsequent product backlog which the engineering organization (35+ software engineers, quality assurance engineers, and DevOps) was able to focus on and deliver;Identified market expansion opportunities and maintained the roadmap with client base and partners; Validated product research to identify new market and competitive product opportunities, including market prospect, value, product gap analysis, business alignment, and earning potential

Designed instructor course customization tools which lead to a significant increase in software adoption and retention; Designed automated report processes that resulted in an 87% decrease in time to generate reports; Successfully managed Google Ads campaigns with conversion rates > 2.5% to 4.3%; Responsible for research in development for skills in the new economy, middle-skills job training, the interview and hiring process, income sharing/repayment, teaching, and learning; Establishes product roadmap and vision while working with key stakeholders in priority and schedule; Leads research initiatives including the implementation of survey-based research methods, A/B testing, focus group, and individual interviews, semantic analysis, etc.; Manages relationships with technology vendors and partners; Manages the lifecycle of the product portfolio from planning, tactical activities, design, and execution; Collaborates with other product, design, and engineering teams to ensure quality products; Interviews clients to fully understand the problems they face, and their evolving requirements in the education landscape, which impacts product implementation and the user experience; Analyzes the strengths and weaknesses of current functionality to inform product/investment decisions; Conducts gaps analysis between competitors and our existing products, evaluates impact on business objectives, and recommends product responses to ensure a strong competitive position in the market

Created and managed the next generation Canvas LMS assessment engine and Gauge, the Assessment Management System, as well as a comprehensive portfolio of products: assessment, assignments, quizzes, QTI technical specification, surveys, and external partnerships; Established the assessment business under the Gauge AMS brand; Member of the IMS Global Learning Consortium Executive Board of Assessment, the governing body for the QTI technical specification; Principle leader/influencer of multiple cross-functional teams with total headcounts over 55 individual contributors (product, program management, UX, engineering, QA, DevOps, Implementation, etc.); Worked regularly with stakeholders to manage relevant product processes: Customer Success, Client Support, Community Engagement, Design, Documentation, Finance, Implementation, Legal, Marketing, Product Management, Program Management, and Sales; Drafted and reviewed language for use in client contracts and service agreements, including product development, client engagement, roadmaps, consulting, and other matters—leading to multiple wins; Conducted product validation research to identify new market and product opportunities including market prospect, value, and earning potential; Collaborated with other product, design, and engineering teams to ensure quality products; Managed lifecycle of the product portfolio from planning, backlog, tactical activities, design, and execution; Authored technical and market documentation; Interviewed clients to fully understand the problems they face and their evolving requirements in education, which impact product implementation and the user experience; Engaged internal and external stakeholders for product analysis, strategy, planning, design, change management, and implementation; Conducted gaps analysis between competitors and current products, evaluated impact on business objectives, and established a vision to ensure a strong competitive position in the market

Directed advocacy programs and created marketing content that increased client satisfaction by 35%; Developed process efficiencies that reduce departmental operating costs by 27%; Conducted comprehensive market research through surveys, user testing, focus groups, interviews, and semantic analysis, achieving response rates greater than 15% and ±3% confidence internals; Authored strategic plans, content, and messaging tailored to market verticals, highlighting value propositions, features/benefits, competitive differentiation, and go-to-market strategies

Analyzed client feedback through enhancement requests, interviews, on-site observations, and market analysis to craft user stories and develop a data-informed, client-centric product roadmap; Increased product portfolio ARR by 34% as product manager for Blackboard Outcomes Assessment, Blackboard Learn Portfolios, Enterprise Surveys, and Analytics for Learn; Released the redesigned and refactored Blackboard Outcomes product, focusing on juried assessment; Developed technical user documentation to communicate feature designs, workflows, and processes in collaboration with onshore and offshore teams

Provided advising services to promote completion of BBA/BAccy programs degree programs including eligibility of graduation, completion of requirements and final clearance for graduation; Maintained student records, to include degree audits, evaluated transfer credit, enforced policy, and served as a liaison with various offices to ensure the academic integrity of the student record; Researched and resolved unusual and complex problems and requests concerning students; Served as the instructor of two sections of BADM 1001 and 1002, the First-Year Development Program (FYDP) required of all undergraduate students enrolled at GWSB; Designed curriculum for BADM 1003 Comprehensive Academic Success & Engagement Program: the academic probation program for GWSB Undergraduate program; Managed undergraduate student mentor and teaching assistant; Conducted assessment of curriculum to improve learning outcomes; Created academic, leadership, and outreach, which translated to the undergraduate business student experience, including the use of event management skills to organize programs; Served as faculty advisor for the GWSB Alliance Program, an LGBTA student organization

Academic and operational leader of the Allied Health Sciences, Natural Sciences, & Emergency Management Division of the College, including programs and services related to Anatomy & Physiology, Biology, Certified Nursing Assistant, Emergency Medical Technician, Medical Assistant Technology, Nutrition, Plant Biology, Pharmacy Technology, Phlebotomy, and Respiratory Care; Managed multiple Federal and local grants from the US Department of Education, US Department of Labor, and private foundations that supported allied health programs—funding up to $1.2million; Fiduciary control of Division budget, including purchasing, maintenance, reconciliation; Managed division faculty and staff with over 35 direct reports; Facilitated professional development of faculty and staff including career growth, continuing education, instructional improvement, and programmatic improvement; Conducted regular monthly official reviews, weekly 1-on-1 meetings, and continuous reflection to facilitate instructional quality and improvement across the division; Collaborated with the division to implement best practices in the classroom—procedural and pedagogy; Designed and implemented the faculty credentialing program; Developed division administrative policies and procedures, including admissions, accreditation; Oversaw for registration functions and academic records within the department; Developed and implemented course schedules and faculty assignments; Accountable for the final phase of construction and build-out for the new Allied Health Sciences building, including final architectural consultation, electrical, facility design, millwork design, industry-required/relevant specifications, space allocation; Coordinated the on-campus RN program in partnership Arkansas State University; Acted as representative of the division and the college in college recruitment and career fair activities; Served on college committees including Allied Health Advisory and Program Assessment Committee

Designed and delivered course curriculum, including lecture and laboratory experience in live and distance education-based modalities per Texas Higher Education Coordinating Board and the American Society of Health-System Pharmacists/Accreditation Council for Pharmacy Education standards; Managed full-time and adjunct faculty, including hiring, teaching assignments, and professional development; Aligned faculty and staff to execute the strategy and mission of the department; Responsible for department budget including purchasing, maintenance, annual development; Collaborated with department to implement best practices in the classroom—procedural and pedagogy; Established department policy, procedure, admission standard, and review program admission applications; Responsible for registration functions and academic records within the department; Reviewed transcripts of previously completed coursework to determine articulation; Advised students on the profession, career planning, degree planning, course scheduling, academic needs, application processes, and graduation; Served as program contact in the development of educational and professional affiliation opportunities; Represented the department and the college in college recruitment and career fair activities; Established and maintained ongoing relationships with community and institutional pharmacies in Austin and surrounding areas; Worked with Curriculum Services and Distance Education departments in schedule development; Served on the Instructional Program Review Committee (Institution-wide)