Jason Pinto Email & Phone Number

Goa, India

Miami, Florida, United States

Vagator Goa

-Pre-opening IT Executive of this great project in Vagator- Goa (ibis Styles). A 142 room 4* Hotel that opened in Sept 2023.-Responsible for setting up all the IT Infrastructure in the Hotel. Performed snagging for all IT related areas as per company guidelines.-Installing Servers , Network Devices in the server room and setting up all user desktops/ printers in the office areas.-Coordinating with all the departments and vendors to set up softwares like Opera cloud PMS, Oracle Material Control , Vingcard Door lock system, Oracle Simphony POS, Aruba Wifi , Airangel, Vicas Passport Scanners, Digital Signage TV, Telephone IVR.- Worked on setting up wifi,POS, call accounting, door lock Interface applications with opera cloud and Oracle OHIP interface for mobile key.-Worked closely with the vendors to complete the network cabling and fiber optic links for all the network MDFs and telephone PABX. -Configured and managed devices such as Aruba Switches , Aten KVM Switch, Mikrotik Router , HP Servers , Windows Hyper-V , HP POS Terminals , Epson KOT/Bill Printers , Barracuda Backup , Aruba WLAN Controller, Aruba Wifi AP, Vingcard Key Encoder, ESSL BMM, NEC PABX . -Deployed Hotlync Call accounting and Voicemail system on Linux .-Arranged training session on various software for staff members.-Implemented Accor IT Solutions such as Accor Mobile Key , Airangle Captivenet, Vigitrust PCI DSS Audit Platform.-Worked closely with Accor Central IT team in setting up accor net for forcepoint firewall rollout and connecting our hotels admin network to Accor WAN.-Creating network diagrams for the hotels network and documenting configurations and asset records.

Calangute, Goa, India

-Facilitated server builds and network configurations, including migration to a virtual environment.-Managing WiFi network for a total room inventory of 196.-Provided IT support to end users for Oracle Opera Cloud, Oracle Micros , Oracle Materials Control.-Defined, documented and published all IT policies, procedures and standards.-Administration and support of all infrastructure including Windows Server ,file/print servers, Active Directory and DNS services, DHCP ,firewalls and Cisco routers/switches, Barracuda Cloud Backup, Veritas.-Coordinated with vendors and with company personnel in order to facilitate purchases, AMC and Support Contract renewals.-Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.-Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations.-Monitoring all IT systems, budgets and project plans, making recommendations for new or upgraded technologies and communicating with a variety of levels of staff.-Overseeing and determining timeframes for IT projects including system updates, upgrades, migrations outages and IT Audits.

North Goa, Goa, India

• Managed the company’s network equipment like Wi-Fi Access points, switches, servers, desktops.• Peripheral installation/Support (LAN/local printers, scanners, biometric machines).• Rack and stack server/switch/storage devices, run cabling, configure ILO on HP servers, TP-Link ISP link load balancers.• Installed/replaced power supplies, RAM , HDD, cooling fans in desktop and tower servers.• Provided technical support for IDS PMS at Bay15 Resort.• Managed online food ordering platforms like swiggy and zomato. • Implementing Petpooja POS software at Seapebbles Restaurant.• Troubleshoot network issues using ping, nslookup, arp, netstat, ipconfig, tracert commands etc. • Traveled to other hotels of the company for projects including server hardware setup/ part replacement, setting up new software and network equipment. • Implementing Cheerz Connect PMS software at Opierre Hotel , Setting up OTA platforms and Staah Channel Manager . Coordinating with vendors for software solutions , integration, Renewal of AMC etc

India

• Created user accounts, edited user account information, reset user password and removed access to the network utilizing active directory.• Provided 1st line technical support answering support queries via ticketing tool, phone, and email.• Worked on ticketing tools like connect wise manage, IQtrack , Connect wise automate.• Created and managed email distribution list, managed users and added/removed users to/from email groups on exchange admin center.• Monitored the entire network infrastructure on PRTG and Nagios and ensure proactive measures are taken to prevent any major hardware failure.• Provided remote IT support to all in house employees working in India, UK, US and Canada branch.• Monitored ISP lines for the clients and coordinated with the ISP team to get it resolved in accordance with the SLA.• Regularly installed windows updates on all the servers.• Performed regular audits for the clients to make sure all the devices are up-to-date with the latest firmware and have antivirus software installed.• Monitored virtual machines on VMware platform and created status reports on a daily basis.• Coordinated with software vendors to solved technical issues faced by employees.

North Goa, Goa, India

-Managed the VTS system to keep track of vehicles, Backup systems and Disaster recovery.-Configured and Managed IP and Analog CCTV Systems.-Configuring & troubleshooting Router/Switch Link issues .-Configuring and maintaining wireless devices Access Points and Wireless Dongles.-Responsible for UTP cabling, Rack fixing, Crimping, Patch Panel termination.-Managing LAN/WLAN Network for BMM attendance devices for more than 30 locations spread across Goa -Configuring and maintaining printers, projectors, Biometric devices, Video Conference equipment.-Worked with several OS windows, Linux, MacOS and software such as PRTG, backup Exec, Wire shark, -Acronis, Etimetracklite Biometric Attendance System, Cobian , and Blue Coat etc.-Managing IT Asset Inventory Hardware & Software , troubleshooting L2 and L3 Network.-Monitored the Network and Office Desktops/Laptops in order to identify any irregularities in user activity and provided quality documentation.-Coordinating with network operators, vendors for Procurement and renewal of licenses, ISP Subscription.-Managed and provided support for restaurant Point of Sale software and terminals.-Migrated a physical application server to VMware Workstation.-Assisted the company’s robotics team to create a remote access system for Nvidia embedded Jetson board using No-Machine remote desktop software and dynamic DNS.

Goa, India

- Monitored all Routers and switches for the Goa government network on iReveal NMS and HDS software.- Raised tickets and coordinated with field engineers to get issues resolved.- Assisted Development team to deploy patches and tested NMS software features.-Configuring and managing services of Linux /windows, Server (ADDS,DHCP, TOMCAT, IIS , SSH, FTP)

North Goa, Goa, India

-Managed the Guest and Admin Network (LAN/WLAN).-Coordinating with vendors, Customer Support, Preventive maintenance.-Managing Server room , Data Backup system , CCTV/BMS Systems-Handled troubleshooting and management of Materials Control, Opera PMS, Micros POS, Alcatel PBX, JDS, Attendance Software.-Configuring & Managing Nomadix Gateway, Switches, Cisco Routers, Ruckus WLAN Controller , QNAP NAS .-Configured Several IoT devices. Installed and configured windows and Linux software and installed service packs, drivers, applications to improve computer efficiency and performance.-Troubleshooting EPBX and Room telephone system issues , Wake-Up call Software.-Basic troubleshooting and management of MS SQL Database.-Assisted Senior Managers in IT projects and policy planning and Implementing.-Managed Digital Signage displays and Xibo Content Management System.

Bachelor Of Arts - Ba, Economics

Hardware And Networking, Jchnp, System, Networking, And Lan/Wan Management/Manager, A

Diploma In Dtp, Photoshop, Illustrator, Coraldraw

C++ Certification, C

Hssc, Business/Commerce, General, A