Jason Radebaugh Email & Phone Number

Tacoma, Washington, United States

Tacoma, Washington

Microsoft Technology Center, Bellevue, Wa

Trained and provided ongoing mentoring for three new DCMs on all aspects of MTC operations and data center management, enabling them to quickly provide value to their respective MTCsLed initiative to utilize HoloLens Remote Assist for DCM operations. Developed proof of concept and Documentation. Provided instruction on setup and use to all US DCMs, adding new capabilities to the roleConducted numerous technology demos, workshops, and tours for customers, resulting in multiple commendations from MTC Director and customersCoordinated with MTC content development teams on MTC Zero reviews and filming, ensuring facility technologies performed flawlessly

Microsoft Technology Center, Bellevue, Wa

Deployed and operated private and hybrid cloud environments utilizing Azure Stack, Microsoft Server 2016, and Microsoft AzureMaintained all technology for MTC customer experience, including digital signage, custom demos, training lab, and conference roomsCollaborated in design and implementation of demonstration environments and proofs of concept, showcasing new and emerging technologies to Microsoft’s enterprise customersManaged all aspects of physical data center, including servers, networking, storage, and environmental controls/monitoring throughout equipment lifecycles Identified problems and areas for improvement on all local and cloud platforms; researched and implemented strategies and solutions to improve performance and increase customer satisfaction

Microsoft Executive Briefing Center, Redmond, Wa

Promoted to Team Lead after two months; developed and drove measures to improve customer satisfaction scores to 99% through data analysis and customer engagementInstalled and implemented Windows Update Servers to automate updates for 600 devices, saving 16 man hours per patch cycleCollaborated in planning, implementation, and operation of new premier technology showcase area; advised client on technical requirements, ensuring ability to integrate new technologies as they developProvided technical support for executive level customers in Microsoft’s premier briefing facility, maintaining near 100% up-time on all customer facing technologyDeveloped new process for tracking recurring incidents/problems, improving response and resolution times and increasing customer satisfaction

Kirkland, Wa

Conducted supplemental instruction for students in the Computer Security and Network Technician program. Topics of instruction included IPv4 and IPv6 subnetting, Windows Server installation and configuration, Batch and Powershell scripting, DNS, DHCP, Active Directory, and troubleshootingDeveloped detailed explanations and examples of complex networking concepts, increasing student’s understanding and performance in IT coursesMentored students in study techniques, test taking, and research methodsProvided troubleshooting of operating systems, networks, and hardware to resolve issues students encountered in lab assignments

Usajfkswcs

Led 20 instructors and 30 contracted role players in preparation, planning, and execution of Small Unit Tactics training for the Special Forces Qualification Course, preparing up to 1440 students each year for success in US Army Special OperationsImproved student test scores by an average of 10% through training and supervising 20 instructors in the implementation of advanced adult learning techniques to address multiple learning stylesCollected, analyzed, and tracked/reported training data, recommended enhanced delivery methods, increasing student success rate through more efficient use of training resources

1St Sfg (A)

Coordinated with multinational groups to plan, resource, organize, and implement training programs and curriculum in multiple subject fields, achieving the organization’s partnership and outreach goals.Identified objectives, planned, organized, and supervised over 35 urgent security and governance related projects in a dynamic, fast-paced environment, expanding the organization’s reach and influence.Facilitated communication between multinational stakeholders, ensuring common goals and outcomes were understood, enabling the accomplishment of all project objectives.

Fort Hood, Tx

Bellevue, Wa

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science (Aas), Computer Networking And Information Security

Certificate Of Proficiency, It Support Technician