Jason Sutton Email & Phone Number

Round Rock, Tx, Us

United States

Round Rock

Round Rock

Austin, Texas Area

Managing and creation of CAD Files to take concept to reality.Creation of Working CAD format from Conceptual Design Sketches.Using Cad Format to Create 3D Printed Model for Prototyping and usage.Maintain Database of current ,future and past concepts. File Management.Upkeep of Equipment including maintenance, repair and Material stock.

Austin, Texas Area

Operate Mazac CNC machines, Loading and unloading of raw materials.Careful operation to allow for perfection in every part. operate safely within guidelines and follow SOP in creation of parts.Maintain a clean work environment While hitting all Benchmarks.

Attending classes towards CAD Degree

Austin, Texas Area

It is my job to reach out to our clients that are awaiting local listing verifications. I am also responsible for providing excellent customer service, and properly identifying subtle details that could impact our client’s performance negatively. I have trained myself to uncover all possible account deficiencies, no matter how big or small they may be. This allows me to fully understand any potential pitfalls a client may encounter throughout the life of their account. It is not enough for me to simply locate these potential issues, I also consider it my duty to ensure these issues are addressed in a timely, fully encompassing manner.

Austin, Texas Area

Billing / Technical SupportResponsible for handling customer escalated issues / concerns in a professional and timely manner in order to drive positive customer experience. Preformed defect analysis in order to resolve customer issues related to Connectivity / Game functionality / Computer performance. Using Phone, email and Online ticket system. I provided detailed documentation and tracking of customer call types, and decisions for management reporting.• Used in house Billing Tools to maintain and edit customers’ accounts. o I learned Blizzard’s own specialized tool set to maintain and adjust all billing and technical needs for the customers. o After Learning the tools I was able to maintain if not exceed expectations of my job. • Completion of Technical support training classes. • Maintained Above goals in Customer Satisfaction and first call Resolution. o I was able to handle multiple customers that where unhappy with the services. Resolving their issue and adjusting any and all billing needs. Reversals of orders, assistance with new orders and compensations for mishandling of orders via the website or another Representative. • Processed refunds / Reversals of in-Game transactions. o New tools were used to maintain in game transactions, the ability to communicate in game and resolve issues in or outside the game.

• Designed web logo for Wind Shadow dojo• Designed and created banner for Hendrickson High School band trailer• Designed and created t-shirts for American Taekwondo Association Texas Challenge tournament• Designed and created medals/awards for American Taekwondo Association Texas Challenge tournament

Achievements:Broadband technician certified Pole Climbing Certification No call back bonus Responsibilities:Home installation of TW cable equipment and customer face-to-face education of services and equipment useMaintained time sensitive schedule and commute to customer locations, while upholding respectable driving manner and representation of companyAllows provided respect and professionalism when interacting with TW Cable customersProvide detailed documentation of all assignments within TW cable issued "Tough book"

Customer serviceGreat QA scores 100+Always meet goals Responsibilities:Preformed defect analysis in order to resolve customer issues related to phone/internet/cableResponsible for handling customer escalated issues/concerns in a professional and timely manner in order to drive positive customer experienceProvided detailed documentation and tracking of customer call types and decisions for management reporting

• Addressed customer needs and completed such to their satisfaction• Responsible for opening and closing store• Introduced customer to Firestone products and services• Vehicle maintenance and tire issues were brought to customers attention and addressed for their safety• Upon customer’s approval mechanics completed job as per my instruction• Listed parts and completed works orders and quotes to present to customer

Achievements:• Parade of Homes• Design texture samples for custom homesResponsibilities:• Managed full crew on job site• Created artistic patterns of texture using positive and negative space leaving a uniform pattern that was appealing to customer• Consulted with customers on texture product and design • Maintained rigs and hydraulic machinery for longevity • Inventory of parts and materialsEnsure job was completed in a timely manner and all materials were disposed of properly

Computer Aided Drafting ( Mechanical Engineer), Sophmore

Associates Of Applied Science, Visual Communication Design

3D Animation Specialization