Jason Tetzlaff Email & Phone Number

Milwaukee, Wisconsin, United States

As a Reporting Analyst, I specialize in designing and delivering data-driven insights through custom reports. My key responsibilities include:-Writing complex SQL queries to extract and manipulate data from various databases.-Developing and managing reports using Microsoft SQL Server Reporting Services (SSRS).-Collaborating with cross-functional teams to understand reporting requirements and deliver actionable insights.-Addressing customer support tickets related to data discrepancies, report requests, and system issues.-Optimizing report performance and automating manual reporting processes for efficiency.

Milwaukee, Wisconsin, United States

- Work customer requests to keep their procurement data up-to-date and compliant with data integrity standards - Create and update documentation. - Assist with creating and testing procedures and policy updates. - Lead operations member of the team that was integral in expanding the business into a new market. - Represents my team in the choosing and piloting of a new ticketing system. - Always available to assist teammates with questions and isseus. - Active member of our "Culture Crew".

Milwaukee, Wisconsin

• Evaluate and resolve technical support issues, acting as an escalation point for high-priority technical support issues; ensure that all hardware, software, and networks operated according to established service-level agreements (SLAs).• Identify impact and scope of outages and degradations, and communicate that information in an understandable way. • Create, maintain and distribute communication to mitigate business impact while the root cause of a known error is corrected. • Update the KEDB, by keeping documentation, wiki's and monitoring systems current with application changes and upgrades.• Provide off hours and on-call support to assist with software releases, equipment upgrades, technical issues and testing.• Create ad-hoc SQL queries to find and correct errors in the database to allow transactions to flow smoothly through the system, keep report data up-to-date, and customer's data current.

Fond Du Lac, Wisconsin

* Selected to serve as company's first-ever IT Manager and Marketing Coordinator due to proven technical expertise and business savvy.* Defined and implemented optimal practices to maintain up-to-date inventory records.* Maintained databases and performed periodic purges of inactive / incorrect data.* Enterprise Resource Planning (ERP) Analysis and Facilitation project: Evaluated and recommended improvements to back-end system encompassing accounting, finance, HR, and other core business activities; achieved $20K annual savings and boosted operational efficiency.

Oshkosh, Wisconsin Area

Administered maintained, installed, and configured back office and Point of Sales systems and related hardware and software; ensured that all technology platforms complied with all IT policies. Installed all updates and patches, removed viruses/malware, performed backups, maintained user accounts, and decommissioned workstations. Researched and recommended new technologies that improved system and operational performance. Coordinated marketing initiatives; including advertising, email campaigns, and social media strategies; led customer-facing events and advised management on new business opportunities.

Oshkosh, Wisconsin Area

*Provided technical support to worldwide Yahoo! employees via telephone, chat, and email. *Performed in-depth troubleshooting to resolve issues and trained colleagues on appropriate procedures. *Installed software remotely, corrected LAN, wireless, and VPN issues, and set employee access to shared drives. * Consistently recognized by colleagues and internal customers for outstanding service and prompt issue resolution.* Quickly mastered new skills and technologies; excelled in Mac Bootcamp training program.

Assisted group tour manager in making promotional packets, securing reservations at hotels, restaurants and attractions. Cleaning and keeping the group tour database up to date and accurate.

Assisted mortgagors with all aspects of their mortgages. Friendly, timely and accurate answers to questions regarding; escrow, taxes, insurance, and PMI. Was also part of a select team of call center representatives that helped to train and assist new call center employees when they were hired.

Bachelor Of Business Administration, Information Systems

Activities and Societies: Computer Science Club, MIS Club * Stepped up to lead teams for project management and advanced Java group.

Associates Of Arts And Science, General Education

Activities and Societies: Student Government - Diversity Issues Liaison, Student Government- Student Life and Interest Committee.