● Managed over 100 projects of end-to-end implementation of the Enterprise Financial applicationsfocusing on General Ledger, Accounts Payable, and Fixed Assets modules; completed integratedtesting, system configuration/file build, and developed custom customer training programs.● Deliver remote and on-site support through project timeline including pre-sales demos and post -sales support while providing SaaS and on-premise application installation.● Integrated change management methodologies into the implementation process, facilitatingseamless transitions and optimizing organizational readiness. Demonstrated a commitment tominimizing disruptions and maximizing the positive impact of implementations softwaretechnology on overall business objectives.● Extract large data sets by pulling data through Query & ODBC connections which provide clientsatisfaction by 80%.● Collaborated with 5 Account Executives by strengthening client relationships through currentstate assessment evaluation and best practice recommendations that result up current stateassessment evaluation and best practice recommendations that result up to 50% efficiency ofdaily tasks.● Developed 15 client facing quick-step guide documentation to help with training and retention forcustomers.● Led a team of 5 to build financial reporting in AWS to enhance the financial applicationsexperience by 50% for clients.● Managed a vital time-bound payroll project during the holiday period, delivering stellar outcomesthat enhanced client satisfaction and financial success; praised by senior executives forexceptional performance with a substantial token of appreciation.● Selected for a promotion from Customer Service Analyst Tier 1 to Implementation Specialist

● Provided customer focused support to MEDHOST customers who utilize the General FinancialAccounting System and Patient Accounting applications by taking the initiative to analyze andtroubleshoot complex system issues.● Co-led a General Ledger fiscal year end classes for Financial Customer Support team withapproximately 20 participants & updated year end documentation for the course.● Trained and mentored 5 Patient Accounting team members on General Financial applicationswhich provided more associates to help troubleshoot client issues.● Influenced on a cross-functional team that streamlined new processes and workflow in Salesforcecase documentation that increased productivity by 75%.● Resolved client software application issues while maintaining a low open case count : keeping toa minimum of 5 or below.

● Facilitated effective collaboration and resolution of financial discrepancies of 8 agencies betweenthe National Accounting Center, and the local staff, ensuring completion of Billing, Receivablesand Payables tasks to maintain financial stability and client satisfaction.● Supervised a team of 10 direct reports, offering comprehensive oversight of general accountingfunctions.● Designed, tested & implemented a new paperless office process that eliminated the need to printout thousands of pages daily which saved the department in paper expense by 75% in U.S. andMumbai, India● Teamed up with 8 local field offices' accounting staff to ensure office accounting accuracy.● Analyzed of unidentified cash data, synthesizing findings into visually engaging tables and graphsto illustrate trends in client payment discrepancies, enabling informed decision making onrevenue management strategies.● Analyzed and reconciled an average of 1,000 client receivable accounts per year, identifying andresolving discrepancies to maintain financial accuracy and improve cash flow for the company.● Reviewed and balanced 8 general ledgers due to inconsistent transactions posting to incorrectaccounts.