Jaspreet Singh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Leading a team in US Delivery Operations for Zycus Source to Pay integrated suite focused on Insurance, Manufacturing, Education, Banking, Automobile, Food and Mobility Industries in USA.Key Deliverables:- To deliver analytical, solution-oriented services to Fortune 500 clients and accountable for operations customers success.- To manage multiple customers(10-15) that have subscribed one or all Zycus’s products and collaborate with CAM (Customer Account Manager)- To ensure adoption of the solution for customers during operations. Conduct workshops / trainings to help customer boost adoption.- Responsible for S2P production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices across S2P process- To work with Engineering and Product Management teams to resolve customers issues- To work with technical support teams to ensure effective and expedited resolutions for the customers- To support pre-sales activities, which includes: responding to RFPs; attending and presenting demos- To Identify, nurture the cross-sell and up-sell opportunities, demo, ROI and product capabilities to existing customers.- To define processes for delivering solution effectively with high quality, productivity and early / on-time delivery- To get high customer satisfaction on all projects. Define and track programs to move towards Perfect 10 and to establish new capability- To create ROI and value proposition to the customer for continued renewal of contracts and business growth. Work with Customer Success team in drafting Contracts / amendments for renewals.- To create environment for knowledge sharing within team to boost technical / project management knowledge- To make customers reference-able for Prospects Customer reference

Mumbai Area, India

Leading a team in the end to end implementation of TCS iON- Cloud ERP solution focused on Manufacturing Industries (SMBs) in IndiaKey Deliverables:- To understand the products in TCS iON suite and configure the same as per customer requirement.- To work cohesively with the delivery team and extend contribution around solution strategies and mapping of business requirements in appropriate manner.- To work with the customer and TCS iON teams to develop and deliver business and technical solutions to customer satisfaction.- To work with the customer to gather requirements on TCS iON application like Procurement, Sales Management, MRP, Production & Engineering, Inventory, and Quality Management, Finance & Accounting ( GL, AP, AR, Bank Reconciliation, FA, Budgeting, etc), Customer Relationship Management(CRM-Pre Sales, Sales and Post Sales), etc.- To provide a strong functional understanding of the product and discuss and demonstrate the TCS iON solution and to configure it to meet customers business needs.- To work with the Project Manager to ensure deliverables are on time, increase efficiency, and resolve issues for customers.- To work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing.- To work with engineering and product teams on incidents and problem tickets to ensure that SLAs are met.- To Prepare flowcharts and business workflow diagrams reflecting business problem statement.- To Design Reports and Dashboards catering to Business Analytics requirement of the organization.- To Prepare case studies and best practices document based on engagement learning.- To Conduct presentations and deliver proposals to clients for opportunities identified for business growth.- To Transfer knowledge and assist in building a center of excellence around consulting stream within TCS iON.- To Build up Competency Module by attending various Seminars, Webinars and Training Courses.

Pune Area, India

Pune

- To analyze the performance of Indian hyperlocal market segments.- To gather information about the factors driving and restraining the market.- To design Healthy Pune campaign at Punesubji.com.- Business development for Punesubji.com through Healthy Pune Campaign.- To identify new prospects through cold callings.- To convert prospects through presentations and meetings.- Regular follow-ups with the existing prospects and the new ones.

Pune Area, India

- To prepare market research reports for the product of various industries including Food & Beverages, Chemicals, Materials, Electronics, Healthcare, Energy & Power, and Technology.- To gather market information and forecast the future market trends.- To analyze the performance of market segments by forecasting.- To gather information about the factors driving and restraining the market.

Dhanbad Area, India

- Participated in social programs such as plantation, drug-de-addiction, literacy, population control, RCH, etc. conducted on a routine basis.- Creating awareness in the various localities about the positive and negative side of various programs.- Running Dhanbad School of learning where children from economic backward class are provided with basic education.- Generating funds whenever required from the localities.

Chennai Area, India

Analysis, Design, and Development of The Web Based Applications using Java, J2EE and Oracle with Verizon Data Services India Pvt. Ltd.The key deliverables include- Understand and Analysis of Business Requirement.- Involved in Design and Development of Applications.- Involved in back-end testing and coordination with QA in resolving defects.- Involved in technical guidance to new joiners.