The largest provider of In-home pet services in Claremont and the surrounding area now operates the best local Pet Hotel.

Provide leadership, direction, mentorship and management for area hospitals to maximize the medical, financial and statistical results.

Oversee comprehensive operations of 14 Barnes & Noble Bookstores with $75M in total annual sales volume. Lead, motivate, mentor, and evaluate a team of 75 managers and 600 hourly booksellers.

Managed a district consisting of 12 stores with total annual sales of $137M and staff of 47 managers and 600 associates. Directed merchandising, conducted audits, and enforced standards compliance. Ranked as chain’s Most Profitable District in 2006 with a 17% profit/sale conversion percentage Developed a store manager for promotion to district manager; and directed succession planning Devised and implemented promotional strategies (including employee training) that drove sales

Managed a wide range of special projects, including best-practice development, labor planning, cube utilization, scheduling templates, automated scheduler, PeopleSoft, work sampling, and SOP creation. Facilitated new training programs (logistics, scheduling, and hands-on training) for entire chain Developed, wrote, and implemented best practices for truck processing and front end operations Actively participated in executive profit-and-loss (P&L) meetings, as well as committee meetings

Directed all day-to-day store operations, including sales, marketing, customer service, budgeting, forecasting, P&L, cost control, inventory, merchandising, human resources, and facility maintenance. Managed chain’s top-volume store, opened new store markets, and trained new store managers Played an integral role on various global projects, including serving as a loss-prevention auditor Promoted to field operations director responsible for the operations of five stores in Atlanta, GA