Javed Sheikh Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

* Provide exceptional customer service and technical assistance to clients.* First point of contact relating to customer inquiries and technical support request related to Industrial printing and labelling machines.* Respond to incoming calls, emails and messages.* Identify and diagnose technical problems.* Offer technical guidance to clients.* Coordinate and schedule technician site visits.* Collaborate with sales team to identify and identify potential upselling or cross selling.

Auckland, New Zealand

* Operational support for monitoring and managing customer data pipelines. * Administrative tasks and related support activities for data. This includes performing troubleshooting and proposing and/or implementing relevant changes/fixes.* Run Acumens Help Desk and Support.* Promote, Plan and Deliver Software Installation and Upgrades* Play an active role in the sales process providing technical support.* Define and Document processes as required.* Analyze customer requirements and develop proposals of technical solutions.* Support Data Integration, Analytics and Machine Learning implementations as required.* Provide onsite implementation consultancy for customers across New Zealand.* Provide customer mentoring, support and professional services.

Penrose, Auckland

At my current role as Service Desk Analyst in AdvanceRetail, I have been involved in providing first and second level IT support for retail POS system for medium to large sized corporate customers. In-depth understanding of POS system is an integral part of this role, which run as an inventory management system and I provided in depth management reporting using crystal reports.In this role I also have experience in stock control, loyalty program and ERP integration, along with maintaining customer database using Microsoft SQL 2016 and higher. Experience with remote software - FTP, RDP, VNC, Teamviewer, LogMeIn, Juniper, Kaseya etc.Coordinating upgrade and new customer implementation projects – worked on an upgrade project for Pandora Singapore – a large customer with over 100 stores internationally. Documentation of processes and information for both internal and external use. Supported handheld devices such as PDAs and iPod's.

Bbus, It & Ebusiness

Diploma In Applied Science, It