Javier Deleon Email & Phone Number

Woodland Hills, Ca

Delegated employee work orders and driving routes on a daily basis. I was solely responsible for telecommunication dispatching to all field agents in the Woodland Hills office.Served a variety of subpoena request, including but not limited to civil cases, workers compensation appeals board, deposition appearances and personal injury cases. Locations we generally visited include hospitals, medical offices, private and commercially owned businesses, along with residential visits… Show more Delegated employee work orders and driving routes on a daily basis. I was solely responsible for telecommunication dispatching to all field agents in the Woodland Hills office.Served a variety of subpoena request, including but not limited to civil cases, workers compensation appeals board, deposition appearances and personal injury cases. Locations we generally visited include hospitals, medical offices, private and commercially owned businesses, along with residential visits. Entered work orders into [Meta Records 8] regarding status updates and tracking items to several employees within the company to ensure client satisfaction and accountability.Trained new employees on HIPAA compliant regulations and professional work etiquette.generated end of month expense reports using the Concur app via smartphone. These reports detailed company Amex card transactions (IE: meals while training/parking expenses). Show less

Chatsworth, Ca

Cross referenced queries (daily) from SQL production tables to research profit margins and losses. This also included technical issues with our product and consumer trends. Daily quality assurance reports for marketing, software engineers and company superiors detailing new telecommunication features, suggested fixes for online consumer applications and user interface errors. Constructed weekly reports in Excel featuring graphs, formulated cell calculations and inserted SQL… Show more Cross referenced queries (daily) from SQL production tables to research profit margins and losses. This also included technical issues with our product and consumer trends. Daily quality assurance reports for marketing, software engineers and company superiors detailing new telecommunication features, suggested fixes for online consumer applications and user interface errors. Constructed weekly reports in Excel featuring graphs, formulated cell calculations and inserted SQL statements. Viewed detailed online reports which displayed vendor charge-backs, suspicious consumer transactions and initiated system blocks when applicable. Processed & calculated invoices for mutual business clients and CFO's including discrepancies, profit margin spreadsheets featuring monthly & annual accumulated revenue. Show less

Canoga Park, Ca

Developed innovative guidelines/policies that were published for training purposes.Interviewed new applicants and created schedules for the customer service department, along with disciplinary actions and termination of employees.Optimized time consuming tasks to be more streamlined and in turn improve client relationships and decrease turnaround times.Sorted daily mail that included returned invoices and consumer concerns. These items would be expedited to the… Show more Developed innovative guidelines/policies that were published for training purposes.Interviewed new applicants and created schedules for the customer service department, along with disciplinary actions and termination of employees.Optimized time consuming tasks to be more streamlined and in turn improve client relationships and decrease turnaround times.Sorted daily mail that included returned invoices and consumer concerns. These items would be expedited to the administration office.Established accommodating payment plans and settlements for private billing customers.Skip tracing, including name/address search via internet, cold calling and Amacai. Show less