Javier Hernandez Email & Phone Number

Houston, Texas Area

Mundelein, Il

Manage inventory to supply cores for the assembly of approx. 75 auto transmissions per day.Manage the core return of 2000+ transmissions per month to various customers nationwide.Resolve all core credit issues.Resolve core discrepancies and maintain optimum inventory levels.Participate in all continuous improvement projects.

Elk Grove Village, Il

Provide support to sales reps by conducting equipment training in USA, Canada and Mexico.Negotiate customer discount levels with sales personnel on large transactions.Coordinate operations and sales personnel on new products and global accounts initiatives.Participate trade shows and industry conventions to handle customer improvement requests or complaints.Assist marketing in development of new product marketing strategy.Participate in business strategy meetings to review and/or reset business priorities.

Elk Grove Village, Il

Supervision of customer service reps handling 850 calls per day.Monitor customer satisfaction and improve service level performance.Responsible for communication with all company personnel outside the US in 50+ countries.Manage all export documentation requirements including letters of credit and bank drafts.Maintain working methods, routing standards and time studies.

Elk Grove Village, Il

Maintain a safe working environmentEnsure accurate order fulfillment maintaining a 96% on-time shipping service level.Coordinate shipment of 30 export orders per month to 32 company subsidiaries in Europe & Asia.Control a 3 million dollar inventory through cycle count and monthly inventory reconciliations.Manage transportation with UPS, LTL, Rail, Air and Ocean carriers.Supervise 25 warehouse operations employees and conduct their performance appraisals.Hire, train and develop operations personnel.Build a team environment and increase employee satisfaction.Develop and implement working methods, routing standards and equipment use procedures.Attend and conduct training on TQM, ISO 9000.Assist IT Manager in computer and telephone related areas.

Dentistry

Biological Sciences

Study to became a Dentist