Javier Davalos Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Round Rock, Texas, Us

Gaming Experience Planner Strategizing, advising, and innovating the future of PC GamingConducting extensive primary and secondary research.Twitch streamer for Alienware - Twitch.tv/Alienware every Monday at 11am ESTCommunity manager and Customer Advisory Council managerSpearheaded the creation and operation of focus groups to align product development with market expectations. Successfully recruited participants for various research studies tailored to company needs.Designed detailed surveys and comprehensive studies to gather insightful data for product enhancement.Conducted studies, ensuring efficient data collection and participant cooperation.Fostered strong relationships with study participants, maintaining a reliable network for recurrent research inputs.Crafted compelling output presentations summarizing research findings and actionable insights.Presented key product research outcomes to executive leadership and cross-functional team members for strategic decision-making.Twitch streamer for Alienware - Twitch.tv/Alienware every Monday at Noon EST

Round Rock, Texas, Us

Responsibilities included remote and in-person auditing of partners contractual and regulatory security compliance protecting the company's physical and digital assets. Enforcing compliance, recommending improvements to our internal control structure, and managing the development of training. Developing compliance auditing plans based on thorough research on studies conducted by government agencies and professional organizations.Conducting, managing, and overseeing external and internal audits.Reviewing all relevant programs and activities affected by industry regulations, including records, reports, and software.Recommending and implementing changes to address procedures and practices that are not compliant with industry regulations.Analyzing potential risks within the company and its practices to avoid possible compliance issues.Tracking reported company violations and the responses and plans regarding these allegations.Analyzing existing compliance records and making necessary updates.Compiling reports on the results of external and internal audits and presenting these reports to the relevant directors and department heads.Attending educational and professional development programs to enhance the compliance.

Round Rock, Texas, Us

Dell; a privately owned multinational technology based Fortune 500 company. I am a telecommuting employee responsible for directly supporting Dell executive management teams, legal, security, and regulatory agencies with service and operations of a technical nature. Mentor and volunteer with product group, sustaining engineering, and marketing teams.Roles and Responsibilities Provide technical and customer service for friends, family, and business associates of Dell executive leadership. Research and report on issues of a technical and operational nature for the Dell legal team and work with customers and engineering to reach a resolution of the matter.  Report and file responses with regulatory agencies such as the Better Business Bureau and State Attorney Generals.  Retail management operations team, work with retail chains in special technical support and customer operations cases.  Cross collaboration on various operations projects with partners and vendors such as Microsoft and Costco.  Work with Dell internal security teams on various company sensitive projects.  Member of the Dell innovation Council. Identify process improvements, create a plan of action, execute on deliverables.  Developed/Launched Distributor support escalation team. Pilot Dell proprietary software. Liaison for Better Business Bureau and Dell Support  Train the trainer Round Rock customer support in Windows 10 and basic tech support. Agents were then moved from service to support after passing qualifying examination.

Round Rock, Texas, Us

Alienware; a multi-national subsidiary of Dell Inc. I was responsible for the global project management, operations, and supervision of the Critical Issues team, Government and Corporate support, the Alienware luxury line support, forums support team, marketing support, and Re-seller support. Located at Alienware headquarters in Miami, Florida, Alienware call center located in San Jose, Costa Rica, and Alienware EMEA headquarters in Athlone Co. Westmeath, Ireland. Direct Manager for a total of 45+ employees; EMEA, AUS, South America, telecommuting, and at Alienware headquarters. Identify and address issues of a technical nature reported by our 300 front line support agents through reporting tools such as our issue research and resolution SharePoint systems. Maintain and validate support drivers and downloads through a series of testing and vendor communications. Identify and remedy issues not resolvable by the level 1 or level 2 support teams. Prioritize severity levels and adjust resources accordingly. Recommend tooling changes to our product engineers.  Alienware hardware and software real world stress and update testing. Report, suggest, and validate improvements to issues discovered during this testing. Pre product launch. Business Process improvement identification and project management; the Quality Discrepancy Program is a Business Process Improvement (BPI) design used as a reporting tool to engage department heads of an operation or procedure that occurred in error. The goal of a BPI is to identify where the error occurred and correct said errors. Manage and engage the Alienware customer experience for 33 community sites including Notebookforums.com, Engadget.com, and Alienwareniche.com. Alienware integration into Dell operations completed in December 2009. After December 2009 I was placed in charge of all remaining legacy support operations of which the final warranty expired on Jan 2012.

Majority stake holder, consulting, and franchising.

Us

Phone and E-mail technical support agent. Responsibilities including but not limited to; network support, hardware and software support, and virus removal.

Miami, Fl, Us

Hardware desktop support assigned via a service ticket based system. Maintained and serviced over 60 employee workstations

Served as a supervisor for AT&T Business wireless (Spanish) and AT&T 0300 long distance. Manage service phone queue levels in addition to the preparation and presentation of reports.Lead over 30 employees in multiple shifts. Sales and support for AT&T business customers.