Javier Hernández Email & Phone Number

United States

San Pedro Sula, Cortés, Honduras

San Pedro Sula

Reviewed orders, operation schedules, and delivery time-frames dates for on time deliveries.• Maintained team safety by enforcing rules and regulations.• Inspected vehicles, and equipment to verify safety and consistency with DOT regulations.• follow up with deliveries and customer inquiries, inform brokers for any delay or situation happening with our driver that could delay our previous estimated delivery time.• Dispatch loads thus complying with the schedules established in… Show more Reviewed orders, operation schedules, and delivery time-frames dates for on time deliveries.• Maintained team safety by enforcing rules and regulations.• Inspected vehicles, and equipment to verify safety and consistency with DOT regulations.• follow up with deliveries and customer inquiries, inform brokers for any delay or situation happening with our driver that could delay our previous estimated delivery time.• Dispatch loads thus complying with the schedules established in the documentation of purchase - sale of the service.• keep the client informed about the integrity of the shipment at all times until it reaches its destination.• Monitor freight by using GPS red dot and Google maps as well as hours of service ensuring compliance with the security measures established by the country. Show less

Altia Business Park Blvd. Armenta, Km.2, San Pedro Sula, Honduras

Diagnosed and resolved technical hardware and software issues.• Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.• Met performance targets by guiding calls with excellent communication skills and decisive approach.• Used Salesforce to track, resolve, and document help tickets.• Answered user inquiries regarding computer software or hardware operation to resolve problems.• Helped… Show more Diagnosed and resolved technical hardware and software issues.• Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.• Met performance targets by guiding calls with excellent communication skills and decisive approach.• Used Salesforce to track, resolve, and document help tickets.• Answered user inquiries regarding computer software or hardware operation to resolve problems.• Helped users via telephone and remotely to diagnose and fix problems. Show less

Altia Business Park Blvd. Armenta, Km.2, San Pedro Sula, Honduras

Managed access, configuring and administering accounts and user profiles.• Maintained positive customer relations with ease.• Troubleshoot issues for both technical and non-technical calls, adjusting strategies to help individuals of all ability levels.• Processed refunds, exchanges, and company credits for customers facing issues with their services and devices• Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.•… Show more Managed access, configuring and administering accounts and user profiles.• Maintained positive customer relations with ease.• Troubleshoot issues for both technical and non-technical calls, adjusting strategies to help individuals of all ability levels.• Processed refunds, exchanges, and company credits for customers facing issues with their services and devices• Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.• Answered customer questions about policies and procedures with friendly and knowledgeable approach.• Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.• Protected customer and company information with strict use of established security procedures. Show less