Jay Bala Email & Phone Number

Mississauga, Ontario

- Providing day to day IT support using phone, email and in person- Remote support using Teamviewer, Remote Desktop and Join Me application- Supporting issues relating to operating system ranging from Windows 7, 8.1 and 10- Troubleshooting all Microsoft Outlook/Word/Excel 2010,2013 and Office 365 issues- Troubleshooting any LAN,WIFI and cabling related issues - Active directory support ranging from reset password, disabling user, checking permission- Setting up new workstation, VPN setup, imaging systems- Moblie device support from Black Berry, Android, Iphone- Support network printers and multifunction devices (copier / printer / scanners)- Various Office equipment support ranging from projectors, conference phones, video conferencing, phone systems

Toronto, Canada Area

- Providing on site and remote IT support for various company’s clients- Troubleshooting Windows application errors, mapping driving, software issue, IE, Chrome,Adobe- Supporting ranging from Windows 7 and 8,Microsoft Office 2013 and 2010- Troubleshooting printers, scanner, and deploying new printers- Performed intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers.

Toronto, Canada Area

- Provided technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivity - Educated customers on new releases and/or possible updates on their products. - Providing Establish a strong partnership with our business customers and act as the customer's advocate during outages, ensuring a high degree of customer satisfaction through a strong communication process - Supported corporate email on all apple, android and blackberry platforms- Strong Technical skills (i.e. resetting passwords, diagnosing hardware/software issues, installing and upgrading software, working with routers, etc.)- Supported all BlackBerry, Apple, Android and Windows Tablets and Handhelds, Cellular Phones, Air Cards and other data devices- Provided Email support for Microsoft outlook, Mac mail, Windows live mail