Responsible for the oversight and management of Branch facing suppliers - by evaluating supplier relationships, spend, and processes, to ensure the best possible Financial Advisor experience.•Leveraging financial analytics to help Branch teams understand cost/benefit of supplier relationships on Branch profitability.•Implementing tools to capture and understand the Supplier Branch experience.•Ensuring internal and external regulatory compliance through continued management of processes and procedures.

Led and executed multi-year relationship strategies with decision-makers and influencers to strengthen cross-company partner relationships. • Increased relationship effectiveness by building client diagnostic tool that monitored and documented progress.• Enhanced communications by developing efficiencies for disseminating updates, strategies, and progress to leaders at multiple levels and across multiple departments, achieving common goals when challenged with competing priorities.• Served as business partner advocate and subject matter expert (SME) capturing Voice of the Process, ensuring all impacted stakeholders had line of sight to positive or negative downstream impacts.• Facilitated discussions that introduced process improvements eliminating non-value-added steps and maximizing resource use by creating intake process and establishing guardrails.

Directed Transfer Agent (TA) team responsible for executing order management requests for Financial Intermediaries, Direct Institutional, International (U.S. domiciled), and 529 clients, steering approximately $1B daily in redemptions, purchases, and exchanges.• Drove continuous improvement by leading and sponsoring projects / initiatives designed to increase productivity by 5% annually.• Administered oversight activity of workflows and services, ensuring adherence to and mitigating audit risk – regulatory, legal, and reputational.• Established environment of diversity and inclusion, encouraging employees to bring authentic selves to work.• Developed leaders and employees, fostering promotions or greater job responsibilities.• Maintained process ownership for order management, streamlining purchases, redemptions, exchanges, and clerical workflow.• Improved evaluation of leaders and employees by administering performance management standards.

Oversaw management of plan sponsor relationships for qualified and non-qualified retirement plans for clients with total assets under management (AUM) greater than $1B.• Delivered recommendations and solutions through consultative dialogue.• Created efficiencies that maximized profitability and revenue through service offers. • Supported sales process as subject matter expert (SME) attending prospective client meetings and sales finals and providing detail in response to requests for proposal (RFP) responses. • Served as senior contact for retirement plan sponsors, ensuring clients were operating in compliance with regulatory and legal requirements by providing oversight of day-to-day plan administration, system adherence, and projects introducing new products / services.• Guided daily administration of retirement plans by applying risk management principles, including financial, regulatory, and reputational.