Jay Brockson Email & Phone Number

Wilmington, Delaware, United States

Wilmington, Delaware, United States

Wilmington, De

Support project planning and execution efforts relating to technical documentation and process development.Serve as clients Virtual Chief Information Officer Design and implement server and network architectureHandle all customer account management tasks

Wilmington, De

Responsible for all aspects of Project from concept to implementation.Prepare and review projects using project software starting from quotation to SOPCustomer ContactsPrepare reporting, correspondence, technical presentations, customer reportsTechnical support of SalesCoordinate with inner Sales and order processingMaintenance and development of existing and future products and product areasUse of customer tools and platforms (also online platforms)Ensure customer contact and customer satisfaction Generate and maintain survey of Project components

Wilmington, De

Install and support various clients with a multitude of technologies including but not limited to, LAN/WAN, Windows server environments (2000-2012), Cisco devices, Exchange management, off-site backup solutions, cabling and infrastructure, IP Telephony and media streaming technology, end-user hardware & software support, software licensing and OS deployment/management.

Wilmington, De

Own integrity and governance of a system, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Support technical escalation of issues (L3) for problem resolution. Apply deep knowledge of industry standards and vendor certifications.

Troubleshoot, Install, & Repair electronic equipment (Point of Sale, Wireless, & Wired Communication) in a retail environment. Communicate problem resolution status to customers while maintaining high levels of customer satisfaction. 96% SLA Maintain / Account for parts inventory, usage, and time through remote administrative procedures.Provide training to store manager and other technicians in hardware & software.

Install and Configure wireless RFID units in a corporate Point of Sale environment. Coordinate all technical aspects of incoming installs and projects including but not limited to configuring hardware, scheduling training, and placing all needed part orders.Designed integration software from RFID units to clients specific hardware/software.Implemented a new ordering system.

Install, Train, and Support customers Networks/Point of Sale systemsResolve customers service issues using phone support and remote access tools such as PCAnywhere and Remote Desktop.Scheduled all upcoming installs in my department based on customer needs, current inventory, and available technicians.