Jay Mcrae Email & Phone Number

Parramatta, New South Wales, Australia

• Perform upgrades: Involved in planning and executing pre-upgrade, upgrade, and post-upgrade incident monitoring for various systems, applications, and services.• Delivering exceptional customer service and engaging with clients for post-upgrade support. • Played a key role in planning and executing server migrations, including data migration and system configuration.• Performed workstation setups, including hardware and software installation and configuration.• Documented and tracked all support cases using Jira and Zendesk ticketing systems• Created confluence documentation & edit existing documentation as situations change or software is updated as to ensure future tickets can be resolved by other support staff.• As a team we were monitoring and maintaining server health, including checking available disk space, restarting servers, and performing updates.• As a team created and monitored backups manually or using automated tools to ensure data is protected.• Assisted in scanning for incidents related to API connections and installations of applications and executing mass rollout tasks as required.• Assist with automation tasks: Assist in planning and executing ongoing automation tasks to speed up daily tasks and improve efficiency, by writing PowerShell scripts to automate day-to-day repetitive tasks.Requirements of this role included: SQL Knowledge, PowerShell experience, knowledge and understanding of: DNS, DHCP, TCP/IP, and VPN, Windows Server troubleshooting, Strong analytical and problem-solving skills.

Sydney, New South Wales, Australia

Installing the HFC NBN network throughout Sydney, which included :• Chasing job schedules with the primary sub-contractor to keep the business flowing• Hauling CX-50 cable between Telstra pits & also into the premises• Hauling & terminating RG6 & RG11 co-ax cable from individual units to the closest TAP• Cutting and installing PVC & Metal ducting on interior and exterior of Unit blocks (MDU’s)• Connecting/Splicing/Splitting CX-50 cable & Installing Isolators & Taps in lockbox

• Managing projects (games) from inception to release. This includes holding initial meetings with all relevant stakeholders for commitment to the project, through to game development tracking, following up with PA, then tracking the games through the compliance process and finally to releasing to market.• Planning and coordinating the machines and most gaming related hardware for all tradeshows in Australia. This included AGE & HGA tradeshows• Updating global database with updated schedules and status/comments• Assisting Product Management/Hardware teams with the launch of new products such as new signage or custom features relevant to a game • Supports signage content changes as well as developed new and easier ways to update this content out in the field.• Providing strong technical knowledge of IGT’s products to technicians out in the field when the issue was out of their scope.IGT team consists of more than 4,500 employees in 59 offices across six continents. The Company dedicates approximately 1,500 employees worldwide to $200 million in annual R&D efforts, covering multiple engineering disciplines, including hardware, electrical, systems and software.

Sydney, Australia

•Supported the IG system both by phone and out in the field•Installed numerous systems in clubs throughout NSW•Built servers in office prior to installation.

Macau

Interblock is a manufacturer of luxury gaming machines for the casino industry. It is an international company based in Slovenia that has acquired and secured major clients across Asia pacific, Europe and the United States.Responsibilities include:• Installing newly developed gaming facilities across the Asian pacific region including Macau, Vietnam, Singapore, Malaysia, Philippines & Cambodia• Developing and initiating an on-site training program for the ‘in-house’ casino technicians• Reporting and trouble-shooting software bugs with development team; arrange and assist with the release through compliance department in accordance to GLI approval• Reporting directly to the Global Product Support Manager on weekly activities and current projects• Management of all the upcoming projects including the management of project risk, schedule and budget • Liaising with senior casino management prior to upcoming projects, exhibitions & installations• Coordinating on arrival and delivery of machines and stock inventory management of spare parts division covering Macau, Vietnam, Singapore, Malaysia, Philippines & CambodiaAchievements:• Successfully installed and supported over 1000 stations in Macau and more than 320 stations in Vietnam; efficiently servicing over 1400 stations Asia-Wide in total• Collaborated with senior management and the sales team that sold a phenomenal 1400 stations in Asia • Acquired in-depth knowledge of the product through 7 years of specialized experience in service management and product support• Contributed to the company’s growth that benchmarked Interblock as the largest MTGM (Multi-terminal Gaming Machine) manufacturer in Asia by professionalism, astounding sales and unrivalled customer service• Largest Projects Included: Venetian Macau/Sands Macau (368 Stations), Resorts World Sentosa, Singapore (170 Stations), Grand Lisboa - SJM (80 Stations),Galaxy Macau/Starworld (72 Stations), Marina Bay Sands, Singapore.

Surrey, United Kingdom

Responsibilities included:• Support and installation of servers running Windows 2003, in addition other technologies such as Virtualization (VMWare/HyperV), Microsoft Exchange, BES, Backup Suites (BackupExec/Acronis) • Network administration of 200 PCs on a domain server and trouble- shooting IT related issuesAchievement:• Supported 12 stores located throughout the UK, on-site and through remote terminal services

Sydney, Australia

Responsibilities included:• Maintenance of clubs and pubs in designated area to make sure all slot machines were constantly online• Replacements of GMICS and fault diagnosisAchievement:• Completion of allocated tasks within scheduled deadline