Jay Mcrae Email & Phone Number

Parramatta, New South Wales, Australia

• Perform upgrades: Involved in planning and executing pre-upgrade, upgrade, and post-upgrade incident monitoring for various systems, applications, and services.
• Delivering exceptional customer service and engaging with clients for post-upgrade support.
• Played a key role in planning and executing server migrations, including data migration and system configuration.
• Performed workstation setups, including hardware and software installation and configuration.
• Documented and tracked all support cases using Jira and Zendesk ticketing systems
• Created confluence documentation & edit existing documentation as situations change or software is updated as to ensure future tickets can be resolved by other support staff.

Sydney, New South Wales, Australia

• Installing the HFC NBN network throughout Sydney, which included:
• Chasing job schedules with the primary sub-contractor to keep the business flowing
• Hauling CX-50 cable between Telstra pits & also into the premises
• Hauling & terminating RG6 & RG11 co-ax cable from individual units to the closest TAP
• Cutting and installing PVC & Metal ducting on interior and exterior of Unit blocks (MDU’s)
• Connecting/Splicing/Splitting CX-50 cable & Installing Isolators & Taps in lockbox

• Managing projects (games) from inception to release. This includes holding initial meetings with all relevant stakeholders for commitment to the project, through to game development tracking, following up with PA, then.
• Planning and coordinating the machines and most gaming related hardware for all tradeshows in Australia. This included AGE & HGA tradeshows
• Updating global database with updated schedules and status/comments
• Assisting Product Management/Hardware teams with the launch of new products such as new signage or custom features relevant to a game
• Supports signage content changes as well as developed new and easier ways to update this content out in the field.
• Providing strong technical knowledge of IGT’s products to technicians out in the field when the issue was out of their scope.IGT team consists of more than 4,500 employees in 59 offices across six continents. The.

Sydney, Australia

• Supported the IG system both by phone and out in the field
• Installed numerous systems in clubs throughout NSW
• Built servers in office prior to installation.

Macau

• Interblock is a manufacturer of luxury gaming machines for the casino industry. It is an international company based in Slovenia that has acquired and secured major clients across Asia pacific, Europe and the United.
• Installing newly developed gaming facilities across the Asian pacific region including Macau, Vietnam, Singapore, Malaysia, Philippines & Cambodia
• Developing and initiating an on-site training program for the ‘in-house’ casino technicians
• Reporting and trouble-shooting software bugs with development team; arrange and assist with the release through compliance department in accordance to GLI approval
• Reporting directly to the Global Product Support Manager on weekly activities and current projects
• Management of all the upcoming projects including the management of project risk, schedule and budget

Surrey, United Kingdom

• Responsibilities included:
• Support and installation of servers running Windows 2003, in addition other technologies such as Virtualization (VMWare/HyperV), Microsoft Exchange, BES, Backup Suites (BackupExec/Acronis)
• Network administration of 200 PCs on a domain server and trouble- shooting IT related issuesAchievement:
• Supported 12 stores located throughout the UK, on-site and through remote terminal services

Sydney, Australia

• Responsibilities included:
• Maintenance of clubs and pubs in designated area to make sure all slot machines were constantly online
• Replacements of GMICS and fault diagnosisAchievement:
• Completion of allocated tasks within scheduled deadline