Jay Thomas Email & Phone Number

Fremont

♣ Primary Business Lead and Head of IT for company of 100+ employees.♣ Single Handedly Migrated company off managed service agreement resulting in a savings of over $100k a year♣ Implemented a variety of systems to save company time and money such as migrating to office 365 (saving $80K a year), creating a company service management system with asset management (saving $45k a year), and utilizing secure badge printing system for all employees♣ Saved the company domain name from being bought by other entities♣ Increased IT Security posture by creating company service backup solution & policy, server monitoring solution for real-time monitoring & alerts, upgrading our Cisco firewalls and enabling Firepower services, IT Security Policy & standardization of equipment, Disaster Recovery and Business Continuity Policy, and successfully passed an IT penetration/intrusion test.♣ Improved communication for company by migrated from ShoreTel phone system to Cisco Phone system and implementing Cisco WebEx for company web/audio conferencing♣ Minimized redundancy by redesigning network infrastructure, implementing Okta for a company-wide single sign on solution, and creation of Change Management Process for corporate environment ♣ Cross-functional support with R&D department to implement paperless Electronic Lab Notebook and migration of companies Reference Manager database to Endnote♣ Ensure scalability by designing and building additional server rooms with redundancy and configuring for failover.♣ Mentor direct reports on day to day tasks such as training on desktop support, onboarding, termination procedures, user provisioning, and career growth♣ In Charge of procurement of all equipment and recycling/disposal of outdated equipment

♣ Lead and managed a team of Helpdesk technicians, Telecom and System Administrators to keep the company up and running 24/7.♣ Managed team initiatives by scoping, prioritizing, and planning project work to ensure timely delivery.♣ Trained staff on desktop support, onboarding, termination procedures, and user provisioning.♣ Directed the implementation of a new cloud based Helpdesk ticketing system that has an internal service survey system to manage services levels and agreed SLA’s.♣ Spearheaded a new company backup solution and defined processes and policies for all our employees.♣ In charge of procurement of all equipment and recycling/disposal of outdated equipment♣ Implemented a new cloud based Asset Management system for the company.♣ Organized collaboration with the Windows System administrator to design and implement Active Directory for the company.♣ Directed, lead and implemented the migration off Google Apps and onto Microsoft Office 365 platform.♣ Introduced Apple Macs on OSX into the company environment.♣ Defined and implemented Centrify for the company to allow us to manage our Mac systems.♣ Consolidated multiple lease agreements and drove costs down by putting all the company printers on a single maintenance contract. ♣ Lead and coordinated the project of putting the company on a new Anti-virus solution.♣ Designed and created a new onboarding/off boarding procedure with HR.♣ Managed and renegotiated our company mobile device plan and created a mobile device policy for the company♣ Lead IT planning for moving the company from 2 different locations.♣ Created a company computer refresh policy.

Renton, Wa

Renton, Wa

• Resolve desktop/network/printer related issues via a help-desk ticketing system. • Provide IT support for all employees in our USA offices and limited global support for our company. • Manage all IT related inventory assets and implemented an asset tracking system for IT equipment. • Create and deploy images for company laptops/desktops/servers. • In charge of procurement of all equipment and recycling/disposal of outdated equipment. • Create new Active Directory accounts and mailboxes using AD and Microsoft Exchange Management Console. • Work in parallel with our HR team on sensitive employee changes. • Created and implemented a printer contract solution with a third party vendor to monitor all our company printers. • As our company cell phone administrator, I create/manage/remove users in our company corporate cell phone account. • Create and manage our employees in our company Blackberry Enterprise Server (BES). • Create, manage, and support new employee WebEx accounts. • Create and provide knowledge base articles for all aspects of IT related equipment and processes. • Work and assist employees with setting up and configuring their Cisco phone using CUCM.• Resolve issues related to using Microsoft SharePoint and make changes for employees.• Coordinate and work closely with executives on determining IT needs for our quarterly town hall meetings. • Record, edit, and produce video footage for company events. • Coordinate and manage the computers, servers, and provide support for our annual Summit event.

Redmond, Wa

Assist the Senior Systems Administrator with job duties, Create images for Motion tablets. Help to create and fine tune current processes and procedures for different companies. Determine, implement, and manage encryiption software for tablet computers. manage day to day tasks for the other desktop support techs. Create new workstations and user accounts using Active Directory and manage those systems via group policy. Push out updates and patches to applications and operating systems using Microsoft SCCM.Install, maintain, and repair desktop and laptop computers and printers. Support Microsoft Office 97- 2003, troubleshoot Windows 2000/XP desktop/laptops and network connectivity issues. Setup and resolve issues with Palm/Windows Mobile devices. Provide support for medical systems and applications on-site or using remote administrative tools. Oversee and manage a group of 10+ Desktop Techs for different deployment projects. Provide on-call after hour IT and helpdesk support. Involved in repairing, configuring, and troubleshooting of Motion tablet computers.Coordingate and lead a desktop PC replacment project consisting of 1,000 PC's in 20 days. Successfully migrated over user account data from old PC's to new ones using a series of scripts and batch files.

Computer/Information Technology Administration And Management

Business Administration And Management, General

Did 1 year of college right after High School before serving a 2 year full time mission for my church

Certificate Of Completion, Mechanical Engineering And Manufacturing Technology

This was a 8 week program that I was chosen for back in 1997. The courses I took counted toward college credit and helped to get my foot.